New Job Customer Service Agent In Quebec

customer service agent
customer service agent

customer service agent

Company : Louis Garneau Sports Inc.
Salary : $22.29–$34.02 an hour
Location : Quebec

Full Description

  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 37.5 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 7 months to less than 1 year
  • Work setting

  • Private sector
  • Bicycle store
  • Tasks

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Answer written and oral inquiries
  • Computer and technology knowledge

  • Internet
  • MS Excel
  • MS Outlook
  • MS Word
  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Personal suitability

  • Punctuality
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Screening questions

  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • Workplace information

  • Remote work available
  • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Long term benefits

  • Deferred Profit Sharing Plan (DPSP)
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Other benefits

  • Free parking available
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Parking available