New Job Officer, Retail Network (Regional) In Quebec

Officer, Retail Network (Regional)
Officer, Retail Network (Regional)

Officer, Retail Network (Regional)

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Quebec

Full Description

Job Requisition Id: 168229
Business Function: Retail
Primary City: Montreal
Province: Quebec
Employment Type: Full-Time
Employment Status: Temporary
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 05/21/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

Represents Canada Post in meetings with municipal authorities and at public meetings, and handles media inquiries at these meetings. Identifies, evaluates, interviews and sells postal franchises in urban and rural communities. Develops, implements and maintains the configuration of outlets in small and medium markets within the division. Prepares letters to customers, prepares reports on behalf of the department for use outside the Corporation, or for corporate data bases at Head Office.

Job Responsibilities

Below are the main job requirements and responsibilities for Officer, Retail Network (Regional).

1. Meets with mayors, reeves, councils, and chambers of commerce, to explain the network change processes for a community, to explain the Location Analysis process, or the process to select a successful franchise applicant.

2. Constructs, implements and maintains retail networks in small and medium markets which are necessary to meet current and future customer demands for postal products and services.

3. Conducts market reviews (maintenance) in major centres in the division to ensure that the best possible service is being provided within established parameters, ensures that any changes in the market are accounted for, and that necessary adjustments are made to the network.

4. Interviews, sells and implements franchises in urban and rural communities realignment or expansion of the network.

5. Manages issues relating to layout, counter space, merchandising, inventory, training and all other operating and financial issues, coordinating with Divisional resources as required.

6. Prepares and submits all pertinent data relating to the developing franchise, including: credit applications, floor plans, banking information, hours of operations, copies of purchase orders and all contractual information.

7. Coordinates the approval for the opening and closing of franchises.

8. Coordinates with Retail Operations Support the opening of Corporate Retail Outlets (flagships).

9. Conducts reviews of Commercial Service Centres with a view to maximizing their sales and service potential.

10. With Retail Operations, promotes recovery when a Franchisee closes without proper notification. Works with other Divisional functions to manage the implementation of alternatives.

11. Maintains an in depth understanding of policies and procedures for the identification, evaluation, establishment and operation of the franchise network.

12. Maintains an up to date knowledge based upon the legal, regulatory and other actors affecting the sale, operation and dissolution of franchises in the division.

Job Responsibilities (continued)

13. Identifies opportunities for expansion of the retail network in rural communities, gathers information, and provides a recommendation on the opportunity.

14. Provides on-going support and advice to other Retail groups and other functions on the processes to transfer, assign, open or close any type of outlet.

15. Works with Retail Operations to identify and qualify opportunities for network change, helps to set divisional priorities, and prepares or ensures the accurate collection of background information and its timely submission to the manager.

16. Assists in determining the divisional priorities for the sale of franchises in urban locations considering realignment and customer service imperatives.

17. With Commercial Franchise Sales, works to integrate their activity into the urban realignment planning, or adjusts existing market information to reflect their activity.

18. Integrates retail changes with other divisional functions, including Communications, Labour Relations, Personnel, Delivery Services, Urban Services, Mail Processing Real Estate, Network & Transportation, Finance and Customer Service, and coordinates retail changes with operational changes being implemented by other functions.

19. Participates in union consultation (CUPW' CPAA, APOC) regarding changes in the retail network where collective agreements are impacted.

20. Prepares regular and ad-hoc reports concerning changes to the network, and the status of outlets, for official notification to all corporate functions, systems and databases for the Manager, Director and Head Office.

21. Prepares Communication Plans that affect network change.

22. Assists with Retail projects for the division, as assigned by the Manager or Director.

23. Is cognizant of the discretionary expense budget and implements conversions and realignments with due regard.



  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training


  • 1 to 3 years of relevant functional experience

  • One or more years of experience in a unionized environment an asset

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs

  • Strong communication, analytical, and customer service skills

Other Information

  • Temporary mandate of approximately 6 months, with possibility of extension and/or permanency.
  • This posting will be used to establish an eligibility list, which will be valid for a period of 6 months, in order to be used to fill future needs in the team.
  • This position requires intermediate level bilingualism, both oral and written (BBBB)

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.