New Job Customer Service & Communications Project Manager - Digital Projects In Alberta

Customer Service & Communications Project Manager - Digital Projects
Customer Service & Communications Project Manager - Digital Projects

Customer Service & Communications Project Manager - Digital Projects

Company : City of Calgary
Salary : $44.20–$59.09 an hour
Location : Alberta

Full Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Project Managers on the Digital Project Team for Customer Service & Communications (CSC) help lead, develop and implement complex technical, web and digital technology projects from concept to completion for City of Calgary initiatives, programs and services. They manage the project needs of The Corporation, City employees, citizens and other partners while promoting City services and programs. Primary duties include:

  • Direct and manage the strategic development and execution of projects and work plans by monitoring the project team’s adherence to project plans and schedules, help resolve issues, provide direction, and conduct quality assurance check on project deliverables.
  • Design, develop and deliver project scope and objectives, involving all relevant stakeholders and ensuring ensure technical feasibility in conjunction with other City Business Units as needed.
  • Develop and maintain comprehensive project documentation (including the work breakdown structure, timeline, resource plan, training plan, risk management plan, communication plan and other plans identified in the planning phase), and track and report progress.
  • Classification of projects and gain appropriate approvals on budgets, timelines and quality requirements to follow Corporate Project Management Framework (CPMF) stage gating protocol. Formulate, organize and monitor interconnected projects, deciding on suitable strategies and objectives, and coordinating cross-departmental project activities.
  • Leverage Project Team Subject Matter Experts for resource and requirements planning: Forecast project demand, review capacity, calculate resource requirements, and recommend assignment or reassignment of resources (people and budgets) based on project scope and timelines.
  • A completed 2 year diploma in Business Administration, Information Technology, Marketing, Public Administration or a related field plus 8 years of related experience; OR
  • A degree in Business Administration, Information Technology, Marketing, Public Administration or related field plus 6 years of related experience.
  • Project Management Institute (PMI), Project Management Professional (PMP) credential is considered an asset.
  • You will have project management, communication, team leadership, political sensitivity, exception judgment and interpersonal skills.
  • You will be highly strategic, organized and independent, the ability to consult and work with staff at all levels in The Corporation.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Customer Service & Communications

Position Type: 1 Temporary (up to 18 months)
Location: 201 8 Avenue SE

Compensation: Pay Grade 12 $44.20 - 59.09 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: June 12, 2023

Job ID #: 307811