New Job Collections Administrative Support In Alberta

Collections Administrative Support
Collections Administrative Support

Collections Administrative Support

Company : Jobssummary / Indeed
Salary : $3,770–$4,616 a month
Location : Alberta

Full Description

Job Information

Job Requisition ID: 42550

Ministry: Treasury Board & Finance

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary (18 months)

Scope: Open Competition

Closing Date: May 22, 2023

Classification: Subsidiary 01B 3625 Administrative Support 5

About Us

Treasury Board and Finance, Edmonton – Tax and Revenue Administration

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.


Do you have an interest in enforcement of legislation or collections? Do you have excellent written and oral communication skills? Do you thrive in a team that strives to effectively support one another for the overall success of the team and program? If so, we have an exciting opportunity as a Collections Administrative Support within the Collections Unit (unit).

This position, as part of the unit, reports to the Collections Team Lead. In this role, the Collections Administrative Support will be responsible for:

  • Performing a variety of administrative services/support responsibilities.
  • Reviewing claims and preparing documents for filing at the Court of King’s Bench.
  • Corresponding and contacting claimants, employers and related professions.

The incumbent, as the Collections Administrative Support, plays a vital role in the support of enforcement of Employment Standards Orders/Awards/Administrative Penalties assigned to this unit for collections. The Orders/Awards/Administrative Penalties are the result of Employment Standards Officer (ESO) investigations into claims filed by employees across Alberta. Where the ESOs have been unable to collect funds due from employers, the orders to pay are referred to this unit for collection and filed as judgments in the Court of King’s Bench. The incumbent supports the unit’s responsibilities to administer compliance and collection of payments in accordance with legislation, regulations, administrative policies and other agreements resulting in fair and equitable treatment of individuals and corporations.

The incumbent is also responsible for obtaining information to complete such legal documents as Writs of Enforcement, Personal Property Registrations and Land Titles Registrations. At this stage the documents are reviewed and the individual is expected to administer and assist with the legal filing and discharge of these documents. There is a high degree of responsibility in this position’s role to ensure that the information placed in legal documents is correct and that the data recorded is entered in an accurate and timely manner.

This position works closely with the Collections Team Lead and the Collection Officers in the unit to achieve the unit’s goal of maintaining the highest possible collection recovery rates and timely service to Albertans. The incumbent’s role in the administration of documents, follow-up letters, information gathering, and stakeholder contact is critical to the success of this unit.


A high school diploma and three years of related administrative experience; or equivalent education/experience as described below:

  • 1 year of education for 1 year of directly related experience; or
  • 1 year directly related experience for 1 year of education.

Additional Assets include:

  • Familiarity with the Employment Standards Code and Regulation, as well as the Freedom of Information and Protection of Privacy Act.
  • Familiarity with the principals of the Civil Enforcement Act and those sections that impact on the enforcement of Employment Standards Orders, Awards, and Administrative Penalties.
  • Knowledge of the Employment Standards Collections Unit administration processes, procedures and policies.
  • Strong analytical skills to be applied in the assessment of collection files.
  • Working knowledge of civil enforcement practices.
  • Experience with the Alberta Personal Property Registry (APPRES).

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility: Identifies and manages required change and the associated risks

Drive for Results: Takes and delegates responsibility for outcomes

Develop Self and Others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Creative Problem Solving: Works in open teams to share ideas and process issues.

Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.

Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them.


$1,884.99 to $2,307.87 bi-weekly ($49,198.23-$60,235.40/year)


This position is located at: Terrace Building, 9515 107 St NW, Edmonton AB.

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.

Candidates may be asked to participate in a written assessment. Final Candidates for this position will be asked to undergo a security screening.

What we offer:

  • Working for the Alberta Public Service –
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance
  • Ability to participate in a hybrid work schedule

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Saren Frias at [email protected].

If this competition is closed as per the closing date noted above, please continue to check