New Job Technical Support Specialist (Nsx-T Support) In Ontario
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| Technical Support Specialist (NSX-T Support) |
Technical Support Specialist (NSX-T Support)
Company : CIBC
Salary : Details not provided
Location : Ontario
Full Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
Job Description
What You’ll Be Doing
You’ll be joining CIBC’s Network and Security Operations team. You will play a part our data center consolidation project consolidating virtual or physical machines to a new HCI Private Cloud infrastructure utilizing VMware vRealize Suite, vSphere, vSAN, HCX, and NSX-T working alongside our Cloud Engineering and Transformation team. You’ll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll collaborate with a diverse team to set up flexible, innovative solutions that deliver a best-in-class client experience. You will also provide rotational off-hours support for the Network and Security Operations team working to resolve incidents within CIBC's enterprise network.
Note that this position requires after-hours support for project implementation and does require rotational after-hours support for incident.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
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Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Incidents changes and various requests. Identify and make suggestions to prevent recurrence with the end goal of ensuring clients satisfaction.
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Partnership - Work as a regular liaison with business partners, technology partners, management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
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Reporting - Translate business requirements into configurations and interface specifications. Work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application and maintenance updates
Who You Are
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You have a degree/diploma in Computer Science, Business, and/or a related field, and you’ve spent at least 3 years supporting networks and collaborating with design engineers. It’s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development.
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You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
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You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
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Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
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Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
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You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
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You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
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Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need.
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Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
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Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning
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Prosper: Share in our collective success with a competitive salary, banking benefits, health benefits program, and employee share purchase plan
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-81 Bay, 16th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Palo Alto Networks Advanced Threat Management, Palo Alto Networks Panorama, Palo Alto Networks Prisma Cloud, Palo Alto Next-Generation Firewall Operations, VMware NSX, VMware NSX Advanced Load Balancer, VMware NSX-T Data Center