New Job Store Manager In Manitoba

About us

RuffMutts is a pet food and supply store that opened its first location in Niverville, MB in 2018. Our Niverville location is complete with a private pet self-wash room and grooming services. We have since opened a retail store in Altona and Morden. Morden offers a pet self-wash and grooming services as well. RuffMutts was built out of the passion for finding quality, healthy ingredients for our own pets at affordable prices.

At RuffMutts we are dedicated to helping our pet parents “feed better for less”, offering quality foods for every budget. Nutrition is a key element to our pets living their best lives and we are to help pet parents make the best decisions for their pets. Every product we bring in is researched for quality and ingredients. If we won’t give it to our pets, we won’t sell it to yours!

Each of our stores often participate in fundraisers for local dog parks and rescues to help improve services or acquire care for rescue animals in need.

Job Overview:

As a Store Manager you will coach and develop your store team to deliver friendly, caring service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate pet owners that work at RuffMutts. If you are enthusiastic about learning more about pet nutrition and supplies, forward thinking, great with people, and a team player, this position is for you!

What you get:

• Product knowledge
• Employee discounts
• Competitive wages
• Access to benefits
• Pet oriented career-building environment

Duties will include:

• Advising customers on nutrition and supply choices for their pets
• Follow and maintain Operational Standards/Procedures and ensure that all staff adhere to the standards and procedures set at the corporate and store level
• Administrative activities include coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous paperwork
• Serving customers at the till
• Providing product carry ups & carry outs
• Answering phone calls, returning voice messages
• Monitoring store email accounts and various social media accounts
• Cleaning (sweeping, dusting, tidying, sterilizing self-serve dog wash)
• Unloading deliveries
• Facilitating transfers between stores
• Direct grooming customers as required
• Balancing product invoices
• Hiring/training staff as needed
• Stocking shelves & Merchandising
• Working some weekends and evenings
• Seeking out information to further your/your staff's product knowledge
• Other duties to ensure store functions to standard
• Observe and coach employees to provide feedback on sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Communicating requirements and shortfalls to ownership/corporate
• Familiarity and use of POS system
• Other duties as assigned

Interested applicants should meet the following requirements:

• Available typical retail business hours, including evenings and weekends

Work 30-40 hours a week

• Pet experience is a huge asset.
• Customer service experience - you must have great people skills; we pride ourselves on our customer service
• Management experience
• Be able to lift 45lbs repeatedly. Deliveries come at least once per week
• Have reliable transportation to and from work.
• Excellent computer skills
• Excellent communication skills and not afraid to ask questions
• Passion for animals and comfortable handling them when necessary
• Maintain and foster a positive work environment

Please consider if you have any allergies to pets or specific proteins, (eg. Fish, peanuts, etc) that we frequently have animals in the building and there is also potential exposure to proteins while stocking shelves or handling products.

Job Type: Full-time

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Niverville, MB: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Retail management: 1 year (preferred)

Work Location: In person