New Job Specialist, Official Languages Program Management In Ontario

Specialist, Official Languages Program Management
Specialist, Official Languages Program Management

Specialist, Official Languages Program Management

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 168246
Business Function: Privacy and Compliance
Primary City: Ottawa
Other Location(s): Opportunity for partial hybrid work
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (CCCC)
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 05/07/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Official Languages team works corporate-wide to ensure respect of official language rights throughout all aspects of the business. This is accomplished by ensuring compliance with legislation, regulations and policy, as well as offering guidance and promoting awareness of official languages requirements.

The Specialist, Official Languages Program Management is accountable for the effective application and monitoring of the requirements pursuant to the Official Languages Act and related Regulations as it relates to complaints, investigations, policy and program evaluation and implementation.

The Specialist supports the Manager, Official Languages Program Management and the Director in all aspects including operational/strategic plans, monitoring, analyzing and reporting with respect to the attainment of targeted results. Gathering of information and analysis will be conducted by the Specialist to help evaluate the state of compliance of the Official Languages program at different levels. Accountable for performing the detailed activity involved in the complaint/compliance aspect of official languages for CPC both at Head Office and the divisional offices throughout Canada. The Specialist will work with internal stakeholders to provide guidance and/or advice and conduct investigations related to internal and external complaints.

Job Responsibilities

Below are the main job requirements and responsibilities for the Specialist, Official Languages Program Management.

1. Investigates and researches complaints received from the Officer of the Commissioner of Official Languages or from internal functions. Monitors the complaint process and ensures cases are handled within a timely manner. Recommends and implements appropriate resolutions and follows up to ensure effectiveness and compliance.

2. Ensures the consistent application of the Official Languages regulations, policy and procedures across the Corporation. Provides advice and guidance to internal stakeholders seeking information related to Official Languages requirements.

3. Gathers and analyzes large sets of data or information from multiple sources to identify trends, inconsistencies and issues to develop key observations and recommendations to ensure Corporate compliance to Official Language requirements.

4. Prepares written material such as briefing notes, reports, analysis, and presentations. Develops, reviews and updates documents and tools to support the activities of the Official Languages program.

5. Contributes to the development or improvement of policies, procedures and strategies that will enable the Corporation to meet its linguistic obligations under the Official Languages Act and related regulations.

6. Conducts research, consultations and analysis to understand corporate obligations, risks and opportunities. Identifies and proposes solutions to mitigate and resolve reoccurring issues.

7. Liaises with internal stakeholders (e.g., Retail, Human Resources, Operations) to develop and implement action plans and ensure compliance with Official Language requirements.

Job Responsibilities (continued)

8. Liaises with external stakeholders, such as the Treasury Board Secretariat, Canadian Heritage and official language minority communities (OLMCs).

9. Remains abreast of matters relating to Official Languages, jurisprudence or changes to the Official Languages Act, regulations, policy or directives. Provides recommendations to the manager for changes and updates to policies, procedures and processes.

10. Supports the preparation of internal working groups meetings, including scheduling, communicating with participants, developing meeting agendas and presentations, etc.

11. Develops action plans to enable the Corporation to meet its linguistic obligations. Analyzes and evaluates the results of the implementation process and prepares reports.

12. Processes requests, notes and follow-ups in the case management system and generates reports and statistics. Records and saves all other relevant material into the appropriate system.

13. Participates in meetings and shares ideas and solutions to address challenges. Communicates and collaborates closely with colleagues to ensure alignment, integration and support across the team.



  • Completed post-secondary, preferably in a related field (political science, legal, public administration, communications, governance) OR a combination of equivalent professional experience and training


  • One to three years’ of relevant functional experience

  • One or more years’ of experience in a unionized environment an asset

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs

  • Strong communication, analytical, and customer service skills

  • Ability to perform multiple tasks or projects

  • Knowledge of data collection, processing, evaluation and analysis (e.g., surveys, censuses)

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.