New Job Southeast Wellness Lodge Manager In Manitoba

Responsibilities

• Reports directly to the Board of Directors.
• Manage inbound and outbound correspondence and requests with guests and referral sources.
• Ensure maximum client and guest satisfaction by providing over-all high-quality hospitality service
• Work with the leadership team to develop and implement new guest experiences and opportunities to enhance brand image and increase sales.
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions;
• Assist in preparing annual budget, sales and revenue forecasts.
• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Responsible for developing the strategy and leading the execution of strategic marketing initiatives.
• Managing administrative and logistical aspects of the medical receiving center.
• Coordinating multiple schedules and details with various contacts internally and externally, anticipating possible issues and resolving them proactively
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Performing monthly evaluations of staff members according to performance and participation.
• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
• Working with the human resources department to recruit and train new personnel.
• Determining the future goals of the by studying market trends and working with the marketing team.
• Develops and manages changing priorities and timetables in response to changing human and financial resources and conditions
• Complete periodic reports as required by the board of directors.

Qualifications/Requirements

• Bachelor’s degree in hospitality management, business or relevant field.
• At least 5 years of experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality practices and procedures.
• History of establishing effective working relationships with internal and external stakeholders.
• Has a strong knowledge and awareness of Indigenous history and culture.
• Demonstrated experience in working with Indigenous people.
• Ability to effectively communicate and liaise with Indigenous communities and organizations
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• The ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
• Ability to keep the business focused on priorities.
• Detail oriented, organized, and able to juggle multiple tasks and timelines.
• Strong budget planning and reporting experience.
• Knowledge of project and hospitality management software will be preferred.
• Exceptional time management and crisis management skills.
• Excellent ability to build relationships with a variety of personality types.
• Proficient use of various office-based software including Microsoft Office (Word, Excel, and Power Point), online video-conferencing platforms (Zoom, Microsoft team).
• Proven ability to analyze revenue reports including forecasting and scheduling.
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills.
• Ability to work within a flexible schedule to accommodate the medical receiving center’s events and activities.
• Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation.

Condition of Employment

• Proof of Vaccination.
• Must have and maintain a valid driver’s license and a reliable vehicle.
• Criminal Record Check (includes Vulnerable Persons Check)
• Child Abuse Registry Check
• Adult Abuse Registry Check

What We Offer

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Corporate responsibility & sustainability
• Extended Health, Dental, Vision Care effective hire date.