New Job Housing Preparation And Support Worker In Ontario

Housing Preparation and Support Worker
Housing Preparation and Support Worker

Housing Preparation and Support Worker

Company : Jobssummary / Indeed
Salary : $26.42 an hour
Location : Ontario

Full Description

Employment Type: Full-time
Department: Housing Services
Union: Included (CUPE)
Salary: Level 3 - $26.42/hr
File #: 23-HHS-36
Posting Date: April 13, 2023
Posting Close: April 27, 2023

Dixon Hall
is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to the Manager, Housing Access, or such other persons as deemed necessary by the agency, the Housing Preparation and Support Worker works to assess and identify clients for long term housing through counselling, referral and outreach. Once clients have been housed, the Housing Preparation and Support Worker continues to provide housing access, support and follow up services with a focus on the long-term success of the client in their housing.


Housing Preparation, Assessment and Identification for Housing

  • Implement housing preparation plans with clients (i.e. I.D., taxes, income supports, etc.)
  • Provide crisis counseling and emotional support to proposed residents
  • Provide referrals to appropriate services
  • In collaboration with other Dixon Hall Housing Services staff, assess and identify all potential housing needs of the shelter residents and the readiness for permanent housing of those residents
  • Assess and triage clients to the appropriate level of housing support
  • Work with potential residents to identify their housing support needs; determine how those support services will be delivered
  • Provide clients access to Social Housing wait lists such as TAWL and Access Point and update applications as required

Housing Occupancy

  • Develop working relationships with public and private landlords to facilitate housing access
  • Engage in individualized housing searches with clients who are prepared to access permanent housing
  • Facilitate housing preparation for the purpose of moving clients into the position of being potential tenants, in collaboration with the other Housing Preparation and Support Workers from the Agency
  • Arrange steps for potential residents to move into housing (i.e. income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).

Housing Support

  • Arrange and maintain regular and intermittent times for home visits with tenants
  • Support the tenants in maintaining their housing
  • Make referrals to appropriate services
  • Accompany clients to appointments if necessary
  • Liaise between property managers and tenants
  • Advocate on behalf of tenants
  • Educate tenants on their responsibilities and rights
  • Hold house meetings as required
  • Case conference with hospitals, doctors, other support agencies etc.
  • Re-assess housing support needs as required

Additional Client Support

  • Assist clients with interpersonal skills, self-reliance, community building and other skills required for successful maintenance of housing via communal programming and one-on-one support
  • Plan and implement special events for residents of housing programs
  • Share responsibility with fellow staff members to ensure that the Homeless, Hostels and Housing department office is staffed
  • Provide individual support/counselling
  • Mediate conflicts that develop between clients and other significant people who surround them


  • Maintain appropriate information for statistics and files
  • Maintain client files
  • Attend department team and agency staff meetings
  • Provide letters for clients
  • Escort clients to hospitals, doctors, court, etc.
  • Arrange funerals, notify families, liaise with police, etc., as required


  • Post-secondary education in a relevant field (i.e. certificate, degree, or diploma in social services) preferred.
  • Previous experience (one year or more) working in a shelter and/or housing environment.
  • Previous experience (one year or more) assisting clients access and maintain housing.
  • Practical knowledge of crisis intervention, conflict resolution, counseling, harm reduction, community service agencies, and the homeless population gained through either experience or education/training.
  • Demonstrable ability to use sound judgement, perform job duties with minimal supervision, and problem solve.
  • Demonstrable ability to work sensitively with a wide variety of individuals and with groups of homeless and hard-to-house men and women in a community setting.
  • Ability to collaborate with individuals, client groups, agencies, and other organizations working towards social change.
  • Knowledge of political, structural and sociological reasons for homelessness, under housing and poverty.
  • Ability to quickly identify issues and possible solutions.
  • Strong written and verbal English language skills; knowledge of other languages will be considered an asset.
  • Excellent writing skills for social assistance appeals, letters, etc.
  • Ability to work with all levels of professionals in community agencies and government offices.
  • Experience working with seniors.
  • Ability to work as an individual and as a team member.
  • Emergency First Aid/CPR certification preferred.
  • Must be qualified to work in Canada legally for the employer
  • Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
  • MUST be fully vaccinated (two [2] doses) against COVID-19 with a vaccine that has been approved for use in Canada

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall is actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.