New Job Fairmont Gold Supervisor (Part-Time) In Ontario
|Fairmont Gold Supervisor (Part-Time)|
Fairmont Gold Supervisor (Part-Time)
Company : Jobssummary / Indeed
Salary : Details not provided
Location : Ontario
Fairmont Gold Supervisor (Part-Time) Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Part-Time). Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return. What is in it for you: - Wonderful company culture - our colleagues are at the heart of all that we do - Food & Beverage discount of 50% in our restaurants - Employee benefit card offering discounted rates in Accor worldwide for you and your family - Learning programs through our academies designed to sharpen your skills - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 - Comprehensive extended health benefits package Responsibilities: Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following: - Consistently offer professional, friendly and engaging service - Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues. - Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times - Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times - Review all Fairmont Gold reservations to ensure all standards are met - Ensure that the reservations of our Fairmont President Club Members are in order and that members' expectations are met - Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies - Track and forecast daily, weekly and monthly Fairmont Gold occupancy - Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects - Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue - Provide exceptional concierge information to our guests - Establish and maintain communication with all Fairmont Gold staff on a daily basis - Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city - Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests - Attend Department Communication meetings and other meetings in absence of Fairmont Gold Manager - Maintain and report housekeeping and maintenance deficiencies in the department - Provide exceptional service in the Fairmont Gold lounge - Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapes) - Assist guests regarding food and beverage menu items - Have knowledge of all menu items, garnishes, contents and preparation methods - Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next - Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered - Participate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont Gold - Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests - Ensure that the appropriate service levels are provided and achieved at all times - Participate actively in the achievement of Guest Satisfaction initiatives - Participate actively in the hotel community to further inter-departmental working relationships - Take ownership in the achievement of Colleague Engagement Survey objectives - Promote and enforce the hotel's Health & Safety standards and emergency procedures - Promote and adheres to the company's Environmental and Green Team policies and procedures - Perform related duties and special projects as assigned Qualifications: - Previous Front Desk Agent experience required - Two years' experience as a Concierge or Hotel Guest Services Agent - Previous experience in a supervisory managerial capacity an asset - Must have a proven record of exceeding guest expectations and commitment to guest service - A Degree or Diploma in Hospitality Administration from a recognized University or College - Previous food and beverage serving experience is preferred. Smart Serve certification required - A sound knowledge of major cultures and expectations of international travelers - Excellent written and verbal communication skills in both official languages - Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service - Strong problem solving abilities - Must have the ability to work cohesively as part of a team - Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced changing environment - Proven initiative and ability to complete projects in a timely manner - Knowledge of Opera (Property Manager), Excel, Microsoft Word, Outlook - Active member in good standing of Les Clefs D'Or is an asset Physical Aspects of Position (include but are not limited to): - Constant standing and walking throughout shift - Occasional kneeling, pushing, pulling, lifting up to 50lbs - Occasional ascending or descending ladders, stairs and ramps Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.