New Job Experience Management Associate In Ontario

The opportunity

The Experience Management Associate is a member of the Canada Private Practice Experience Management Team, contributing to the goals of effective deployment of our practitioners and comprehensive project staffing for delivery of our engagements in Canada.

Your key responsibilities

• Assist with staffing intermediate resources, junior resources, maintaining Retain with client bookings and staff projections
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Staff all inventory observations for your practice
• Produce general forecasting, availability and capacity management reporting as required.
• Prepare weekly communication as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Audit Retain regularly for accuracy
• Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
• Communicate regularly with RM and practice managers on status of staffing requirements and issues
• Involved in ad hoc projects as required
• Identify over/under utilized individuals and bring to attention of RMs as required.
• Identify conflicts and resolve or escalate

Skills and attributes for success

• Ability to manage multiple and sometimes competing priorities
• Ability to problem solve
• Meticulous attention to detail
• Strong written and verbal communication skills

To qualify for the role you must have

• Experience working in a Corporate Office Environment
• Ability to demonstrate strong organization skills
• Ability to demonstrate working high volume coordination activities

Ideally you will also have

• Post Secondary Education
• Experience scheduling staff

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.