New Job Administrative Clerk - Customer Service In Ontario

Administrative Clerk - Customer Service
Administrative Clerk - Customer Service

Administrative Clerk - Customer Service

Company : City of Hamilton
Salary : $27.08–$29.44 an hour
Location : Ontario

Full Description

About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason


JOB ID #: 20463

Administrative Clerk - Customer Service
Corporate Services
Customer Service & POA
330 Wentwroth St., North


UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week

SALARY/HOUR: $27.085 - $29.440 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary (Up to 24 months)

Job Description ID #: 2450

Vaccine Verification - Applies to all external applicants as well as internal applicants applying to work at the Lodges, Hamilton Paramedic Services and the Red Hill Child Care Centre:
As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.


Report to the Manager, Customer Contact Centre, perform a variety of administrative and support functions for the Customer Contact Centres and Municipal Service Centre Sections.


Provide confidential administrative support to the Manager, Customer Contact Centre and Manager, Service Channel.

Assume responsibility for all routine administrative details within the Customer Contact Centre and the Municipal Service Centres.

Support the implementation of job requests to Human Resources; assist and coordinate the scheduling/recruitment on-boarding processes and documentation; coordinate recruitment packages to Human Resources. Assist the Division in their off-boarding process and documentation.

Support the coordination of staff training and meetings. Facilitate in the development of meeting documentation, the recording and distribution of meeting material.

Aid the Division in the management of corporate training programs inclusive of the customer service and email training programs.

Process, maintain and complete all confidential staff records such as absence reports, vacation, overtime, job requisitions, anniversary increases, performance evaluations, accident reports, probationary notices, union notices, confidential employee address and telephone number listings, complement listing and PDC Forms for all staff. Reconciliation and verification of weekly absence reports generated by Human Resources; reconcile discrepancies and verify non-paid time, banked time and bank time payouts. Ensure timely response to staff inquiries.

Liaise with Human Resources, Payroll and Finance Departments.

Process all incoming mail by sorting and distributing as appropriate, maintaining confidentiality when necessary to do so.

Process, maintain and confirm all office/hoteling station bookings by internal staff and Council at the Municipal Service Centres as well as liaise with Corporate Facilities on the booking of space for meetings and internal functions for both sections.

Prepare correspondence and compile statistics using Word, Excel or other applicable applications.

Preparation and mailing of requested materials. as well as general filing.

Maintain and provide various necessary forms such as internal applications, payroll advances, Manulife Health forms, direct deposits, job evaluation questionnaires, job descriptions, change of address forms, overtime status reports and suggestion forms.

Maintain, update, type and word process forms, documents, cheques, requisitions, reports and confidential correspondence from copy, lists and reports.

Prepare all documentation to administer and replenish petty cash.

Process invoices and requisitions through the PeopleSoft computerized Purchasing System.

Order, distribute and maintain office supply inventory. Support the Sections in their asset management though tracking of computer/hardware/assets. Provide support in sales, records management and reconciliation of applicable Section’s City merchandise. Liaise with vendors and ensure charges are applied appropriately.

Assist with the preparation of the office supply budgets.

Co-ordinate all travel, conference and course arrangements and follow up as required.

Perform other duties as assigned which are directly related to the duties of this position.


Previous business experience in administrative duties such as accuracy in entering data and printing reports normally acquired through a combination of education and relevant experience.

Thorough knowledge of business English, modern office practices and procedures.

Experience in a computerized environment. Proficiency in Word, Excel, MS Outlook, MS PowerPoint, Internet/Intranet, Hansen, MS Front Page and PeopleSoft AP Purchasing Modules. Ability to input data at an acceptable speed.

Demonstrated ability to prepare correspondence, absence reports and compile statistics.

Demonstrated ability to complete forms, verify and process cheque requisitions and maintain records and files.

Demonstrated attention to detail, time management and multi-tasking skills.

Must possess initiative and good judgment.

Must relate readily to public, outside agencies, and staff; have a pleasant manner, have initiative and the ability to carry out instructions without detailed direction.

Experience in a related environment would be an asset.

Knowledge of general accounting principles, including ability to monitor accounts, maintain routine financial records, calculate, prepare and process invoices and accounts payable would be an asset.


Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.


The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.