New Job Member Services Administration Specialist In Ontario

Member Services Administration Specialist
Member Services Administration Specialist

Member Services Administration Specialist

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Ontario

Full Description

Member Services Administration Specialist - Contract Part-Time
The opportunity
The Member Services Administration Specialist position is required for the execution of complex, cyclical, and compliance oriented processes within the Member Services division to support the overall Member Experience and regulatory requirements. This position is intended to provide targeted pension administrative support during periods of seasonal process demands and various compliance activities and deadlines throughout the division. In addition, the Member Services Administration Specialist is required to provide a higher focus on peer mentorship, coaching, and leading the Member Services Administration Analyst(s) to be successful.
Who you'll work with
You will report to the Senior Manager, Employer Relations & Member Information Management.
What you'll do
1. Execute complex Member Services processes (including but not limited to Quality Assurance, Employer Information Services, Actuarial Services, Finance, etc.), and administration activities with increased specialization:
  • Following self-learning and co-mentoring support from peers, the Specialist will be assigned to complete specific, targeted workflow and non-workflow processes or activities.
  • Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail.
  • Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.
2. Identify, analyse, and implement process improvement ideas/initiatives:
  • Analyse task assignments with intent to improve operational efficiencies by providing solutions on reducing non-value added process steps.
  • Thoroughly document improvement ideas and initiatives, and proactively manage a portfolio of process improvement and change initiatives to support business priorities and outcomes, and to drive measurable value.
3. Provide mentoring, coaching, and guidance for Member Services Administration Analyst:
  • Mentoring and training of the Analyst (as required) to ensure quality and process execution consistency.
  • Monitoring decisions and processes completed by the Analyst to ensure accuracy, validity, and sound judgement.
  • Lead, coordinate, and report on progress of assigned tasks and initiatives by providing effective statistics and quantitative/qualitative data on team results
What you'll need
  • 6-12 months as Member Services Administration Analyst
  • Effectively provide coaching, mentoring, and positive/constructive feedback to team
  • Ability to work autonomously and offer support to peers in work areas without precedent
  • Proven analytical skills with great attention to detail
  • High attention to quality, controls, and procedure
  • Adapts well to change. Effectively shift focus and priorities, at times with little notice
  • High degree of confidentiality and discretion
  • Excellent research, investigation, and written communication skills
  • Detailed understanding of data systems in use at Teachers’ (Ed, SMS, BEST, Image, CTI, etc.)
  • Proficient understanding of the Teachers’ Pension Act (TPA), board policies/procedures and internal work flow processes
  • Attention to quality, controls and procedures is crucial to the expected performance of this role
  • Deal with sensitive and private member information, internally and with authorized 3rd parties. Any breach of procedures or processes dealing with sensitive data can lead to financial and reputation loss to the organization
  • Given the rotating nature of the work, strict adherence and awareness with all internal policies and codes is required
What we’re offering
  • Competitive compensation
  • Numerous opportunities for professional growth and development
  • A flexible/hybrid work environment combining in office collaboration and remote working
  • Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
  • Employee discount programs including Edvantage and Perkopolis
  • Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources — from courses to videos to articles and more
At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out
Life at Teachers'.
How to apply
Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.
Accommodations are available upon request ([email protected]) for candidates with a disability taking part in the recruitment process and once hired.
Candidates must be legally entitled to work in the country where this role is located.
The privacy of your personal information is important to us. Please visit our
Privacy Centre
to learn how we handle your personal information.
Functional Areas:
Member Services

Requisition ID: