New Job Manager, Community Safety And Support, Central Region In Ontario

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Make a difference

Reporting to the General Manager, the Manager Community Safety and Support is responsible for implementing, managing and monitoring Community Safety and Support programs and plans for the region. Community Safety and Support programs include community economic development, community engagement, and relationship management with community partners & agencies.

In this role, you will work in collaboration with the General Manager and Tenant Resolution Office and Community Safety Unit, to assist in improving the lives and safety of Toronto Community Housing’s tenants in areas including but not limited to skills development and education, youth development, access to community and social supports, and violence reduction programs. You will have the opportunity to build and support relationships and implement programming activities with new and existing Active Living programs such as Rookie League, KickStarter, and Home Run Scholars and more.

This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work to this role. Let’s work together to achieve our vision.

What you’ll do

Leading Staff/Managing Resources

• Manage unionized and non-unionized staff and ensure optimal staffing levels are maintained
• Lead staff team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed
• Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement
• Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning.
• In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances and union partner relationship management
• Manage local team resources ensuring effective and efficient use of resources
• Prepare/monitor team’s budget and funding tied to special projects
• Approve expenditures

Partnerships

• Maintain and monitor productive relationships with various levels of government, educational institutions, community agencies, the private sector and funders to ensure effective partnerships, and coordinate resources to effectively address issues of economic development, tenant engagement, violence reduction, etc.
• In collaboration with the General Manager, Tenant Resolution Office, and Community Safety Unit, assist in the development of multi stakeholder engagement plans to resolve community issues related to safety and crime prevention particularly related to gun violence and youth engagement.
• Convene, guide, and coordinate staff in the delivery of community support programs including entrepreneurial programs and job fairs for tenants, Rookie League, Kickstarter, etc.
• Act as a liaison among local staff, community partners, elected officials, tenants and others; Accountable for consistent and timely roll out of programs
• Participate in the negotiation for external supplemental funding to support new and on-going programs and initiatives for TCH tenants
• Intervene as required to investigate community services breakdowns; Identify risks and mitigation strategies
• Work with provincial, municipal and local funders to determine new program needs and objectives and develop responses and programs accordingly.
• Represent the organization and be responsible for initiating, developing, maintaining and evaluating agreements for partnerships in line with TCH’s strategic priorities.

Issue Management and Crisis Response

• Support crisis response at the local level and corporate wide
• Respond to complaints raised by tenants and community partners; respond to requests from elected officials and other events as they arise
• Facilitate community meetings on contentious topics, and participate in the mediation of disputes between community groups

Administration

• Review, assess, and respond to approval requests, tenant council requests, Use of Space requests
• Process orders for office and program supplies, address issues related to technology (phones/computers/access cards/printer/fax), address environmental needs (cleaning, heating/air conditions/furniture)

Planning

• Lead process improvement initiatives and demonstrate a value for improving the quality, cost and tenant experience of community services through audit of service delivery (staff and community partners); identify areas for change
• Implement and monitor economic development, active living and tenant engagement initiatives
• Collaborate with other managers, supervisors and staff across the different service pillars to provide seamless and cohesive service support to the local service hubs. Provide expert advice, guidance and support to staff to support the Tenant Engagement System, including support to Neighbourhood Councils, Resident Associations, grass roots tenant groups, and issue-based groups and their budget administration
• Work directly with staff to develop, implement, and explore options around youth strategies, seniors’ initiatives, economic development opportunities, green plans, safety planning, violence reduction, priority transfers, etc.

Documentation and Trend Analysis

• Monitor and intervene as required to investigate emerging community service issues Consults with tenant groups, councils, front line staff, agencies and partners to identify community issues and priorities
• Proactively communicate with tenants and colleagues across the different regions and service pillars to respond to tenant needs and interests.

What you’ll need

• Post Secondary education or experience in fields such as human/social services, health, public administration, community development
• Approximately 5 years of experience in Social Work, Social Services, Health, Community Development, not for profit management, or experience which includes operational planning, financial management, human resources management and project management (i.e. managing numerous projects simultaneously)
• Prior experience with program delivery and oversight. Demonstrated experience working in an inclusive organization serving a diverse population (age, race, language, gender, sexual orientation, culture, and diversity)
• Demonstrated experience managing union and non-union staff and leading, motivating, coaching and developing individuals and/or teams while supporting a learning environment
• Experience in partnership development and community outreach, including working with diverse stakeholders including private sector, non-profits and vulnerable populations
• Strong listening, verbal communication, writing, conflict resolution and presentation skills
• Ability to understand complex community issues and the issues that affect those with social and economic vulnerability, diverse in age, race, sexual orientation, culture and ability
• Demonstrated ability to network and build effective working relationships
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Demonstrated ability to apply risk management methodologies
• Demonstrated ability to develop metrics and standards
• Excellent organizational skills and methodological approaches to work
• Excellent team building, problem solving and interpersonal skills
• Ability to write reports and proposals using clear language
• Operational planning, including work plan development and management.
• Experience with financial management, including budget development and management.
• Experience in needs assessments and case management for tenant transfer requests
• G-License and own vehicle is an asset to travel to various buildings

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.