New Job Technical Support Analyst In British Columbia

Competition #22/262A
Internal/External Posting
Closing date: February 23, 2023

Technical Support Analyst

(Continuous)
Information Technology Department

The City of Victoria continues modernize its IT environment by leveraging hyperscale cloud delivering efficient, effective, and secure technology to staff and the public. Reporting to the Service Desk Supervisor, the Technical Support Analyst will be part of our Service Desk Team responsible to provide technical support to all our City employees.

The successful applicant will enjoy a fast-paced environment working with a diverse group of professionals and a broad set of technologies. Our ideal candidate thrives in a dynamic cutting-edge environment and enjoys taking on, a range of complex activities and tasks.

As Technical Support Analyst, you will provide remote and in-person support to a variety of devices including desktops, laptops, tablets and smartphones as well as a broad range of software used by our staff to deliver municipal services to our customers.

The City is a fantastic employer offering a competitive benefits package which includes a day off each pay period (flex day), municipal pension plan and extended healthcare benefits.
If you are passionate about what you do and strive to work in a progressive IT environment at the City, we want to hear from you!

POSITION FUNCTION
Install, maintain and upgrade personal computer software and hardware and provide technical support and training for users.

KEY DUTIES
Provide support to staff on the application of various software programs; answer enquiries and solve software and hardware related problems; evaluate staff needs and make recommendations on hardware purchases, equipment allocations and software requirements. Research and report on technologies.

Analyze and make recommendations on personal computer training requirements. Develop and present classroom training programs on the use and application of software; Collect statistical data and prepare reports and documentation; maintain accurate records

Purchase, install, maintain and configure hardware and software; support hardware on a network; support telephone hardware and software; install, maintain and administer network systems including installation, setup, maintenance, training and support; administer enterprise management software; set up and maintain wireless network access

Ensure uniformity of standards for hardware and software programs; communicate technical information to client group, co-workers and contractors; act as team lead or provide assistance to projects as required; provide set up, advice and assistance with web pages for end users.

Perform related duties where qualified.

INDEPENDENCE
Work is generated by requests for service or assigned by supervisor.
Work is reviewed upon completion.
Issues such as misuse of equipment or software and hardware purchases are referred to supervisor.

WORKING CONDITIONS
Physical Effort:
Sit with arms unsupported while keyboarding. (often)
Lift and move medium weight computer equipment. (rare)
Mental Effort:
Short periods of intense concentration while solving user problems or configuring systems. (Often)
Visual/Auditory Effort:
Focus on printed material and computer for short periods. (frequent)
Work Environment:
Office.

KEY SKILLS AND ABILITIES
Organize and prioritize work.
Understand and apply the techniques of computer hardware, software, and network operating systems.
Advanced level operation of current City hardware and software.
Design, plan and implement local area network systems.
Provide technical guidance and advice to user departments.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal with the public in a courteous and tactful manner.

QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Diploma in Computer Science or Microcomputer technology. (2 years)
Required to obtain criminal record check.
Required to sign attestation of confidentiality.
Experience:
4 years of related experience
or an equivalent combination of education and experience.

OTHER
May be requested to substitute in a more senior position.

Work schedule: Monday - Friday, 35 hour work week
$46.65 per hour, Pay Grade 14
Job Code #4153
This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

If you require assistance, please email us at [email protected].