New Job Team Lead - Operations Support In Alberta

Team Lead - Operations Support
Team Lead - Operations Support

Team Lead - Operations Support

Company : Jobssummary / Indeed
Salary : $79,059–$119,373 a year
Location : Alberta

Full Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Under the direction of the Manager of Transit Service Delivery, the Team Lead of Operations Support is responsible to provide leadership through change and process management. This position will lead a team supporting major projects and programs within the division in accordance with collective agreement requirements and City policies and procedures. Primary duties include:
  • Direct the Calgary Transit Video Unit to assist in investigations, coordinating with internal and external partners.
  • Oversee the accuracy of initial investigations and assignment of Customer Service Requests (CSR) for the Transit Service Delivery division.
  • Manage uniform and clothing portfolio including contracts in partnership with the Fleet and Inventory business for all uniform items within Calgary Transit.
  • Lead On-Demand contract. Liaise with supplier to troubleshoot service issues.
  • Demonstrate support to Occupational Health and Safety programs including lead and facilitate other projects as assigned.
  • A high school diploma or Equivalency (e.g. G.E.D.) with at least 10 years of experience and a strong working knowledge of Calgary Transit service and operating regulations.
  • A valid Class 5 Driver's License (or provincial equivalent) with no more than 6 demerits and no current suspensions or charges pending is required.
  • Preference will be given to those who have prior experience in supervising teams and leading team performance.
  • Experience in an operating unionized environment would be an asset.
  • Strong planning skills, relationship building, collaboration and execution are essential in this position.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.
Pre-employment Drug Test: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.

Union: Exempt
Business Unit: Calgary Transit

Position Type: 1 Permanent
Location: 928 32 Avenue NE

Compensation: Level E $79, 059 - 119, 373 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: February 16, 2023

Job ID #: 307053