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New Job Manager, Operations In Ontario

Manager, Operations
Manager, Operations

Manager, Operations

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 166770
Business Function: Operations Support
Primary City: Mississauga
Other Location(s):Toronto
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Number of Vacancies: Several
Job Closing Date (MM/DD/YYYY): 03/24/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

Under the leadership of the Operations Director, manages the end-to-end mail processing operation of all value streams on their assigned shift, so that operating targets, service and production standards and customer requirements are met. Manages employees through a team-based approach including: coaching, career development, succession planning and training, performance management and knowledgeable interpretation of collective agreements. Applies and promotes good management practices. Hires, promotes and releases employees within area managed. Manages the implementation of process improvements as recommended by the Value Stream Specialist.

Job Responsibilities

Below are the main job requirements and responsibilities for the Shift Manager

  • Manages the total mail processing operation on the shift, across all value steams, so that operating targets and service and production standards are met or exceeded.

  • Provides leadership to superintendents/supervisors and staff, achieving a high level of motivation and productivity. Leads team leaders and employees in implementing initiatives to achieve process improvements.

  • Promotes continuous improvement by testing and implementing changes to documented processes as recommended by the Value Stream Specialist (VSS).

  • Operates within the prescribed operational budget by utilizing the appropriate labour mix and processing systems. Contributes to the development of the Director’s fiscal year and long-range business plans.

  • Works with Production Control & Reporting and the Value Stream Specialists to determine adequate staffing levels to meet value stream targets and customer demand requirements; initiates corrective action and provides direction as needed to meet schedules and dispatch commitments.

  • Maintains up-to-date knowledge regarding continuous improvement, Lean methodologies, process management and related disciplines. Implements appropriate dashboard measures for each value stream consistent with customer requirements and corporate performance indicators.

Job Responsibilities (continued)

  • Creates and sustains a productive labour relations environment through the effective administration of Collective Agreements. Maintains appropriate relationships with Union and Association representatives.

  • Develops and implements practices to ensure a safe, healthy and respectful work environment. Represents the Corporation on the local Health and Safety Committee.

  • Fosters an environment that is conducive to employee engagement. Facilitates successful goal accomplishment by translating the Corporate vision and business strategies.

  • Applies the Corporate performance management program including mid-year and year-end reviews, identifying competencies that require improvement and developing training plans to close the gaps. Promotes and maintains effective training.

  • Consults and advises other Shift Managers and the respective Value Stream Specialists on issues that affect overall operations.



  • Completed post-secondary education in a related field.


  • 3 to 5 years of relevant functional experience.
  • 2 or more years’ experience in a supervisory role.

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs and other job relevant programs.
  • Excellent team building and leadership skills experience.
  • Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving.
  • Solid interpersonal skills with an ability to build and maintain relationships.
  • Strong oral and written communication skills.
  • One or more years of experience in a unionized environment an asset.
  • Adept at relationship management and motivating others.
  • Highly influential with strong negotiation skills.
  • Sound judgement and decision making abilities.
  • Skilled in change management and project execution.

Other Information

Off shift work is required for this role.

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.