New Job Issues Coordinator In Alberta

Issues Coordinator
Issues Coordinator

Issues Coordinator

Company : Jobssummary / Indeed
Salary : $5,176–$6,796 a month
Location : Alberta

Full Description

Job Information

Job Requisition ID: 37354

Ministry: Children's Services

Location: Edmonton, Alberta

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: February 22, 2023

Classification: Program Services 3

About Us

A successful society is defined by its people and the opportunities available for them to fully and actively participate in all aspects of life and provide for themselves and/or their families. The Ministry of Children’s Services fosters a society, in which families are supported to be successful. You can be part of helping us make a difference!

The Department of Children’s Services leads child care licensing & program support, child intervention, early childhood development, foster & kinship care supports, permanency & reunification, and improvements for children & youth. To find out more about our work visit:


Looking to take the next step in your career, this may be the opportunity you’ve been waiting for!

Reporting to the Issues Manager, the Issues Coordinator assesses emergent issues, determines their nature and priority, researches and coordinates supporting information and takes appropriate action to ensure inquiries are dealt with in a timely, accurate and coordinated manner within the Child Care and Youth Services (CCYS) Division. The incumbent gathers new information and applies knowledge of early learning, child care, prevention and early intervention and relevant legislation and practice to analyze issues and resolve problems to ensure decisions are made that best meet the division and ministry needs.

The successful candidate plays a critical role in ensuring the Assistant Deputy Minister (ADM), Deputy Minister (DM) and Minister receive timely and accurate briefings on current and emerging issues, and that issues are effectively communicated and contain input from all affected program areas. The division is responsible for implementation of the Alberta-Canada Early Learning and Child Care Agreement and the Bilateral Canada-Alberta Early Learning and Child Care Agreement. Program areas within CCYS include child care licensing (daycare, preschool, out of school care and family day home agencies), child care subsidy, inclusive child care, early childhood educator certification, the Alberta Child Care Grant Funding Program (wage top ups and professional development funding), Family Resource Networks, youth shelters and youth suicide prevention.

You will be responsible for the ongoing operational coordination of divisional correspondence, issues management and support for the daily operations of the Assistant Deputy Minister’s Office within the Child Care and Youth Services (CCYS) Division. The ADMO is a dynamic, results-oriented office that requires the Issues Coordinator to perform at an exceptional standard.

Role Continued

Main responsibilities include but are not limited to:

  • Issues relevant to the ADM and the division are identified and appropriately addressed through the coordination of a diverse range of resources and activities.
  • Supports a customer-focused issues management approach by identifying and prioritizing emerging and potentially sensitive issues; initiating action in collaboration with senior staff to address issues, propose solutions and/or recommendations consistent with ministry position, legislation direction, and goals as outlined in business plans; and communicating outcomes, where appropriate
  • Establish and maintain effective relationships and communication linkages with the Minister’s Office, Deputy Minister’s Office, Ministerial Correspondence Management (MCU), various ADM Offices and staff, as well as key stakeholders, clients, and ministry partners to contribute to positive outcomes for client calls, issues, and concerns.
  • Understand and respond to specific needs of clients by seeking information about the real and underlying needs of the client, providing insights and recommendation actions to address these needs.
  • Manage the production of briefings/Action Requests/Deputy Requests that identify the issues, meet quality standards, and align with the governments and ministry’s policy or position, ensuring effective processes and timely results. This involves producing/drafting materials as well as editing and/or re-packaging materials prepared by regional and branch staff.
  • Assist with the preparation of policy and research material in support of the division’s policy initiatives and policy positions on issues.
  • Consult with branch heads to ensure client concerns are appropriately addressed, coordinate and/or compile information required for complex divisional/ministry responses to matters that cross divisional lines and require a divisional perspective.
  • Provide support to division and regional staff utilizing the ministry’s Action Request System (ARTS) to ensure assignments are addressed in an appropriate, timely and coordinated manner.


The ideal candidate: University graduation in a related field (communications, social sciences, administration, business, etc.) plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:
  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education

  • Strong verbal and written communication skills
  • Strong interpersonal skills; able to handle sensitive and/or difficult situations
  • Well-developed analytical, research and time management skills
  • Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Visio, Power Point), Adobe Acrobat
  • Proficiency in Government of Alberta applications, such as Action Request Tracking System

Preference will be given to those who have experience in:

  • Strong working knowledge of government/division initiatives, protocols, strategic direction, and priorities.
  • Comprehensive understanding of the ministry, specifically the CCYS Division, and its programs, including legislation, regulation, policies, application process and client service delivery model.
  • Extensive knowledge of other government programs, particularly those providing supports and services to children and families.
  • Solid knowledge of language structure and rules.
  • Government/ministry protocol for responding to correspondence (often complex issues) that involves or has been widely distributed throughout government.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

Below is a list of the APS Competencies to assist you:

  • Agility - to anticipate, assess, and readily adapt to emerging issues and changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment
  • Drive for Results
  • Develop Self and Others
  • Build Collaborative Environments
  • Develop Networks - proactively building effective relationships and communication linkages with different stakeholders
  • Systems Thinking - to keep broader impacts and connections in mind
  • Creative Problem Solving - to assess options and implications in new ways to achieve outcomes and solutions


$2,588.06 to $3,397.76 Bi-weekly: ($67,548.37 - $88,681.54 /year)


Hours of Work:

  • 36.25 hours per week, Monday to Friday: 8.15am to 4.30pm


  • Forestry Building 9920 108 St NW, Edmonton, AB T5K 2M4

Links and information on what the GoA has to offer to prospective employees.
  • Working for the Alberta Public Service –
  • Pension plans:
  • Public Service Pension Plan (PSPP) –
  • Management Employees Pension Plan (MEPP) –
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance
  • Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
Research Alberta Public Service Careers tool –

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

    It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

    Closing Statement

    This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

    We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

    If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Lori Casey at [email protected]

    If this competition is closed as per the closing date noted above, please continue to check