New Job Director Employment & Social Services In Ontario

Job ID: 34996

This senior leadership position with the City of Toronto’s Employment and Social Services Division is an exceptional and exciting career opportunity for a results-oriented yet strategically minded leader who has extensive experience working in a legislative environment, and managing large scale projects, with an excellent track record of business transformation and change management.

Reporting to the General Manager, you will direct the strategic planning, management, implementation and service delivery of a portfolio of Ontario Works and related programs, including a broad spectrum of federal, provincial and municipal employment services and income support, while ensuring a strong interface with the Ontario government for transformation and modernization of service delivery. With your strong track record of innovative, results-oriented leadership, you welcome the opportunity to play a key role in the continuous improvement of divisional performance through the analysis, development and implementation of sound management practices and procedures.

Your ability to manage program operations will be evident as you direct all portfolio activities, and lead and motivate a diverse workforce, ensuring effective teamwork, high standards of work quality and organizational performance, resolving complex labour relations issues, and driving continuous learning and innovation. Program management staff will count on you for direction and guidance, as well as the processes and tools they will need to increase efficiencies and improve effectiveness of services provided. Budget development, administration and control will be an integral part of this role, along with the development of annual work plans, long-term visioning, and the implementation of change management and performance management processes — from program reviews and service improvements, to benchmarking and best practices.

As a member of the Division’s senior management team, you will develop strategic vision and plans aligned with organizational performance objectives, and develop, design and implement functional policies and programs that will significantly change overall business performance based on long- term needs, and respond to Council directives and provincial legislation. At the same time, you’ll provide direction on the interpretation of complex legislation and policy issues, including employment, financial assistance and social supports, and direct the development of sustainable partnerships with community organizations, the private sector and other levels of government to establish programs and services to meet client and community needs.

You will lead the development of district and program management teams, manage succession planning and ongoing organizational development, and actively support the development of collaborative working relationships with other City departments, divisions and other levels of government with a focus on enhancing client service and developing community-based services. By keeping current with the social and political climate in the community, and evolving community and client needs, you will also be in a good position to conduct strategic planning.

Success in this senior role will also be driven by your success in leading large-scale projects from inception through to implementation while balancing political, community and other stakeholder interests. This is complemented by your track record in initiating, leading and implementing proactive, progressive change to transform and put in place business processes, policies and strategies that will facilitate improvements within critical timeframes. A strategic leader recognized for your political acuity and strengths in communicating a vision, engaging team members and promoting excellence, you also bring extensive accomplishments in effectively managing labour relations matters while leading and motivating a diverse, multi-functional workforce.

As the ideal candidate, you will have a post-secondary education in business administration, social sciences, public policy or a job-related professional discipline, or an equivalent educational and work background. You will also have progressive, extensive strategic leadership experience in a complex legislative and unionized environment with a solid track record of change management and leading large scale projects and initiatives, and large teams across numerous locations.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.