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New Job Customer Service Coordinator In Ontario

Customer Service Coordinator
Customer Service Coordinator

Customer Service Coordinator

Company : Jobssummary / Indeed
Salary : $33.07–$37.58 an hour
Location : Ontario

Full Description

About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason


JOB ID #: 20094

Customer Service Coordinator
Public Works
Waste Management
1579 Burlington St. E

NUMBER OF VACANCIES: 1 Part-Time Regular

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 24.00 per week

SALARY/HOUR: $33.072 - $37.582 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Part-Time Regular

Job Description ID #: 2851

Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.


Reporting to the Supervisor, Customer Service Waste Collections, the Customer Service Coordinator provides front-line field and escalated customer support for city and contracted waste collection forces, monitors collection activities for quality and performance and provides liaison between the public and waste collectors regarding collection service issues.


Maintains liaison with general public to minimize and resolve conflicts arising from garbage, recycling, green cart, yard waste and other collection services, and with collection service providers and internal departments.

Ensures that public complaints are resolved in timely fashion, and that public feedback is considered in the planning process.

Directs distribution of notices to property owners concerning collection service requirements or changes, etc.

Facilitates the provision of diversion containers to eligible collection properties.

Maintains database records including property servicing details, complaint logs, contractor and internal performance records.

Monitors waste collection service, quality, timeliness, safety procedures and interaction with members of the public against collection service expectations.

Maintains regular communication with the Superintendent and Supervisors of Waste Collections, Project Manager of Contract Operations, and other sections within Public Works for the effective administration of all curbside waste collection services.

Assists in the coordination of waste collection services for new housing developments or route additions, including education of property owners and representatives on servicing requirements based on Hamilton’s Solid Waste Management By-law and associated policies and standards.

Escalates reports of contractor and internal collection force non-compliance with policy and procedure requirements including Occupational Health and Safety regulations to Supervisor of Customer Service and Enforcement.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Provides administrative and clerical support to program staff as required.

Prepares outgoing mail, and makes arrangements with courier for pickup and delivery

Review, input and assign complaints from the public, other departments, supervisory staff and outside agencies/individuals for the appropriate staff member to action.

Performs other duties as assigned which are directly related to the major responsibilities of the job.


  • Experience in a computerized environment. Intermediate knowledge of the Microsoft suite of software (Outlook, Word and Excel). Experience using Hansen, GISNet, Amanda and Vailtech is preferred.
  • Previous experience in the Waste Management or Waste Collection field normally acquired by a combination of education and relevant work experience.
  • Experience in field techniques and public liaison/customer service in both an office and on the road type of setting.
  • Well developed interpersonal, verbal and written communication skills are required.
  • Knowledge of application of operating standards and waste collection procedures.
  • Knowledge of Corporate policies and procedures including OH&S.
  • Knowledge of applicable standards, specifications and regulations.
  • Ability to organize and prioritize multiple tasks/assignments in order to meet deadlines.
  • Ability to quickly assess and provide direction on a wide range of related issues/problems brought forward by supervisors and co-workers.
  • Ability to work both independently and closely with other team members in a fast paced environment. Excellent conflict resolution skills are required.

12. Must be able to work fluctuating hours in coordination with core business hours while supporting the operating program. Must possess a valid Class “G” Driver’s License, with a clean abstract. Daily travel is required.



HOURS: 0- 24 per week



Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.


The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.