New Job Consumer Protection Officer (Program Admin. Officer 1-2) In Nova Scotia

Consumer Protection Officer (Program Admin. Officer 1-2)
Consumer Protection Officer (Program Admin. Officer 1-2)

Consumer Protection Officer (Program Admin. Officer 1-2)

Company : Jobssummary / Indeed
Salary : $3,719–$5,333 a month
Location : Nova Scotia

Full Description

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 2/22/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity

Under the overall direction of the Manager, Business Licensing and Compliance and the supervision of the Senior Consumer Protection Officer for various consumer protection statutes, the Consumer Protection Officer (CPO) is responsible for undertaking inspections for funeral homes and pay day lenders as well as audits and investigations. The CPO performs onsite reviews of the licensee physical premises and the operating records of the business, including compliance with trust account requirements. The incumbent must be fully knowledgeable of the legislative, regulatory and policy statues being enforced as well as inspection and investigation procedures and techniques.

The CPO frequently works independently and deals with licensees directly. The officer is responsible for preparing reports on inspections, audits and investigations performed and making recommendations for action on the basis of contraventions discovered. Additional responsibilities include follow up communications with licensees, ensuring adherence to the terms of compliance actions and consumer education.

Primary Accountabilities

In this position you can expect to:

  • Carry out inspections, audits and investigations of regulated industries.
  • Prepare compliance reports and make recommendations for action
  • Provide follow up inspections to ensure compliance under the direction of the Registrar/Deputy Registrar under the various statutes.

You will be an expert on the legislation you enforce and provide education to the licensee to ensure compliance with all statutes.

Qualifications and Experience

Completion of a university degree in related training plus three (3) years of related experience.

Experience in a regulatory environment and working knowledge of general financial policies, processes and reporting. Knowledge of inspection, investigation and audit techniques. Confidence in enforcement of legislation as licensees may dispute non-compliant actions.

You must be computer literate and have working experience with software programs including Microsoft Office.

You must be able to communicate effectively, both written and oral, with colleagues, clients as well as work well with others, valuing and supporting colleagues and clients as you work together to support program delivery. You are a problem solver who plans in advance to ensure colleagues and clients are informed and supported when issues or questions arise.

Must be tactful and discreet in order to maintain a positive, healthy relationship with businesses and consumers as inspections may lead to the imposition of penalties or criminal charges. The CPO should be cognizant of the impact their inspection, audit or investigation may have on a business.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

  • Normal physical and visual demands.
  • Occasional travel with requirement to be away on assignment for short periods of time.
  • Most of your time will be spent remotely with field inspections being a component of the job.
  • May be required to function within tight time frames.

Additional Information

Travel will be required so a valid driving lisence, valid class 5 driving lisence and a vehicle in good repair is a must. Mileage is reimbursed in accordance with the Government rate.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department specific flexible working schedules

Pay Grade: PR 06 - PR 10

Salary Range: $1,859.58 - $2,666.69 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].