|CLK 12R - HR Service Representative|
CLK 12R - HR Service Representative
Company : Jobssummary / Indeed
Salary : $49,464–$55,839 a year
Location : British Columbia
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
A multi-faceted role in a high volume, fast-paced quality service environment!
The BC Public Service Agency (BCPSA) provides leadership and services in people management. The PSA supports its clients in achieving their human resource goals and improves the overall effectiveness of the public service by providing human resource management policies and frameworks, as well as a variety of human resource services, products and programs.
The Contact Centre HR Service Representatives provide support to ministry clients relating to routine collective agreement interpretation and other HR matters, such as payroll, benefits, leaves and software application support queries. This support is provided via telephone and email in a high-volume environment (averaging 10,000 inquiries per month) while simultaneously managing multiple software applications, computer monitors and digital resources.
Your ability to provide exceptional service to clients and resolve issues in a Contact Centre environment is critical to this position, as are strong verbal and written communication skills, ability to multitask, prioritize and meet deadlines. We are seeking a confident individual able to multitask with a high degree of professionalism, accuracy, and efficiency. In this position, you are the first point of contact for multiple lines of business, and as such the role is crucial for gathering the initial facts and information to allow other departments to work more efficiently. Critical thinking and good judgement are foundations of success in this role. You will provide telephone and email correspondence services to respond or redirect enquiries while navigating multiple computer screens and programs. You are a positive team member and can maintain confidentiality when dealing with personnel information and privacy legislation.
Secondary school graduation or equivalent.
1 year of experience working in a high-volume call centre environment and/or direct customer service with heavy workloads and shifting priorities.
Experience with computer applications such as word processing, spreadsheets, and databases.
An equivalent combination of education and/or experience may be considered.
Preference may be given to applicants with:
Experience with payroll process and/or benefit programs.
Experience interpreting and advising on routine human resource policies or procedures.
Experience performing pay calculations (e.g., substitution pay, retirements, salary etc.) and/or determining benefits eligibility.
Coursework in human resource management.
For questions regarding this position, please contact [email protected]
About this Position:
There are currently two (2) permanent positions available.
An eligibility list may be established future permanent and/or temporary vacancies.
This position is excluded from union membership.
This position can be performed from any of the following communities: Victoria, Vancouver, Nanaimo, Nelson, Prince George, Kamloops.
We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.
Working for the BC Public Service:
The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To learn more, watch Working For The BC Public Service. In addition, the BC Public Service is an award winning employer in British Columbia, including such accolades as being one of BC's Top Employers for 2022, one of Canada’s Top 100 Employers for 2022 and one of Canada's Top Family-Friendly Employers in 2022.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.
Cover Letter: Not required. Please do not submit a cover letter as it will not be reviewed.
Resume: Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Comprehensive Questionnaire: You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.
A Criminal Record Check (CRC) will be required.
The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.