New Job Clerk, Order To Cash In Ontario

Clerk, Order to Cash
Clerk, Order to Cash

Clerk, Order to Cash

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 164921
Business Function: Finance
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: UPCEA02
Working Hours:
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 02/22/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The incumbent provides administrative support such as mail preparation, data entry, and distribution of claims to the officers. The employee also provides receptionist services (on a rotation basis) within Customer Service by telephone or in person. This requires basic knowledge of office processes and procedures as well as general knowledge of corporate software packages in order to produce reports, spreadsheets and various lists as required.

Job Responsibilities

Below are the main job requirements and responsibilities for the Clerk, Order to Cash:

1. Receives, dates and sorts domestic/international claims and related documentation (such as returned cheques) for input/update/output and provides accurate and timely data entry of claims when required.

2. Retrieves and verifies current input/update/output data for Customer Claims Services on computer-based information systems. Provides missing information such as air/surface dispatches as appropriate and assigns complete claim cases to officers.

3. Coordinates activities of co-workers with respect to assignment of files for data entry, contingency activities and delegation of presidential and ombudsman inquiries. Also responsible for allocating claims to co-workers and ensuring the follow-up in completed.

4. Provides refunds when required (up to $130.00) for any claim payment regarding delay/loss/damage to any contents of a mail item.

5. Maintains data, records and information; assists in reviewing and analyzing reports and ensures information is properly recorded.

6. Compiles and processes readily available information following pre-established guidelines. Prepares and distributes various daily, weekly, and monthly reports (i.e. claims). Prepares spreadsheets and charts. Updates information on various lists as required.

Job Responsibilities (continued)

7. Responsibility to maintain, assemble and review records, statistics and reports for any missing information; verifies various reports, identifies anomalies and ensures corrective actions are undertaken.

8. Communicates with employees, management, customers and other postal administration throughout regions in order to give/receive additional information pertaining to respective function.

9. Working knowledge of various corporate menu driven systems as well as various corporate software packages. Ability to create letters, reports, spreadsheets, charts and presentation material.

10. Provides receptionist support on a rotation basis. Answers incoming calls from customers, provides information on products and services. Deals with customer problems face to face at counter, via telephone or in writing.

11. Performs other related duties as required.
  • Provides training and continuous “coaching” to new colleagues.
  • Participates in special projects as required.



  • Completion of secondary school according to provincial standards or equivalent (GED) is required.


  • Experience with Canada Post Customer Service function or in a customer service field dealing with the general public.

  • Experience in providing general administration support such as opening and sorting mail, providing receptionist duties, data enter claims and other correspondence.

  • Experience using SAP-CRM an asset.

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs.

  • Ability to type 30 w.p.m.

  • Ability to maintain a filing system.

  • Ability to create letters, reports, spreadsheets, charts and presentation material.

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.