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New Job Bilingual Caseworker / Gestionnaire De Cas Bilingue In Quebec

Bilingual Caseworker / Gestionnaire de Cas Bilingue
Bilingual Caseworker / Gestionnaire de Cas Bilingue

Bilingual Caseworker / Gestionnaire de Cas Bilingue

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Quebec

Full Description

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
  • The management of the assigned projects and/or cases.
  • Adherence to the general company processes
  • Telephone support:
    • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
    • funding and access issues, including private, public and special access programs;
    • compliance programs
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
  • All patient programs are based on casework methods and include a significant amount of out-bound calls.
  • Document each activity in program specific database.
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
  • Responsible to report all Adverse Events to the assigned units/departments
  • The Caseworker will also be assigned other duties and tasks as required from time to time
  • La gestion des projets et/ou des cas assignés.
  • L'adhésion aux processus généraux de l'entreprise.
  • L'assistance téléphonique
  • La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un soutien téléphonique. Les lignes d'aide actuelles portent sur:
    • Les questions de financement et d'accès, y compris les programmes d'accès privés, publics et particuliers;
    • programmes de conformité
  • administrer et adhérer à des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de données, le suivi continu du patient, la conformité, la surveillance de l'arrêt ou de l'abandon de traitement, le rapport des événements indésirables, et la liaison avec les fournisseurs de soins de santé primaires;
  • la mise en œuvre d'initiatives de recherche de marché relatives à la pharmaceutique et à la biotechnologie avec des médecins, des patients, des pharmaciens ou d'autres professionnels de la santé paramédicaux;
  • tous les programmes destinés aux patients s'appuient sur des méthodes de traitement des dossiers et comprennent une quantité importante d'appels sortants.
  • Documenter chaque activité dans la base de données spécifique du programme.
  • Participer et assister à la formation continue de perfectionnement et aux cours de formation spécialisée pour des produits ou des programmes spécifiques tels que jugés appropriés par le gestionnaire.
  • Fournir des commentaires concernant les protocoles actuels, la base de données, les processus et les relations inter-départementales.
  • Communication claire au gestionnaire, pod, et collègues formés aux programmes concernant la gestion de cas pendant les absences prévues.
  • Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limité à l'observation et la surveillance des appels.
  • Responsable de signaler tous les événements indésirables aux départements concernés.
  • Le/la gestionnaire de cas sera également affecté(e) à d'autres fonctions et tâches au besoin de temps à autre.
What your background should look like
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English)
  • Ability to multitask
  • Attention to detail
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel and Outlook
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
  • Formation générale requise dans des domaines tels que l'administration des affaires, la comptabilité, les ventes, le marketing, les sciences informatiques ou des vocations similaires, généralement obtenue via l'achèvement d'un programme de diplôme d'associé de deux ans ou une combinaison équivalente d'expérience et d'éducation.
  • Un minimum d'un (1) an d'expérience en service à la clientèle
  • Bilingue (français/anglais) est un atout
  • Capacité à effectuer plusieurs tâches
  • Attention aux détails
  • Excellentes aptitudes de résolution de problèmes
  • Expérience dans le domaine médical et pharmaceutique est un atout.
  • Connaissance pratique de Word, Excel et Outlook
  • Connaissance approfondie de l'industrie de la distribution pharmaceutique
  • Connaissance pratique de système automatisé de gestion d'entrepôt
  • Solide sens des affaires et sens financier
  • Solides compétences analytiques et mathématiques
  • Aptitude à communiquer efficacement à l'oral et à l'écrit
  • Aptitudes interpersonnelles et de leadership efficaces
  • Sens de l'organisation; attention aux détails
  • Capacité à réspecter systématiquement les échéances
  • Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente
  • Excellentes aptitudes à la présentation
  • Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office
The successful candidate will/may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.