New Job Supervisor, Parking Operations In British Columbia

Requisition ID: 37756

Company

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Engineering Assistant - Operations Support (Supervisor, Parking Operations) supervises and coordinates the work of Parking Operations front line staff in a 363 day/year operation. The position is responsible for overseeing the day-to-day activities of staff whose duties involve the installation, repair, and maintenance of City parking meter infrastructure and/or the collection of revenue from parking meters.

This position is based on a 35 hour work week, on a 9 day fortnight schedule. The successful candidate may be required to work weekends, Statutory Holidays and a variety of shifts covering a 7–day per week operation between the hours of 6:30am and 4:30pm, and will be provided a regularly set schedule but may be required to adjust shifts as operationally required.

Specific Duties & Responsibilities

Staff Supervision

• Plans, assigns, reviews and supervises the work of Parking Operations Staff.

• Promotes and models respectful relationships with staff, managers and the public.

• Supports hiring processes, provides hiring recommendations and conducts new employee orientations, evaluates training needs and develops and delivers training plans.

• Supervises and /or reviews routine repairs and overhauls on parking meters for workmanship and compliance with established standards.

• Responsible for different aspects of Coin Collection and Meter Maintenance related to monitoring, coaching, reviewing and improving work done by direct reports.

• Reviews and implements work routes and plans for operational organization and deployment.

• Ensures security and safety practices are followed by staff.

• Makes recommendations to management for modifications to improve the efficiency and/or the delivery of services via on-going collaboration with team members.

• Promotes productivity, engagement and team development through crew talks and informal check-ins with staff.

• Conducts informal Attendance Management meetings.

  
  

Operational Functions

• Point of contact for staff regarding technical issues/questions.

• Ensures Parking Operations equipment is in working order and available for use by carrying out scheduled equipment checks, schedules and repairs equipment.

• Utilizes software to configure backend information for software supported parking meters, including parking meter rate changes, customer messaging on pay-stations and other software related changes.

• Monitors and interprets parking meter system messages to review, address, and escalate system failures and status of parking meter footprint as required.

• Troubleshoots and diagnoses digitized equipment.

• Guides all technical work of meter technicians involved with electro-mechanical hardware.

  
  

Occupational Health and Safety

• Ensures staff compliance with Branch, City policies and procedures such as WorkSafe BC, Stay at Work and other safety and loss prevention activities/programs.

• Ensures physical inspections are completed to comply with safety requirements for all equipment, vehicles and tools.

• Participates in OHS committee meetings as Supervisor Representative and collaborates with all stakeholders to promote Health and Safety practices in the workplace.

• Conducts monthly and annual safety inspections.

• Develops for review and recommends safety protocols for field work.

• Provides guidance and education on OH&S initiatives for staff.

• Conducts initial investigations into health and safety matters, creates cases for review by entering findings into WorkSafe BC databases.

  
  

Reporting/Documenting

• Monitors, records and updates operational performance metrics, including Key Performance Indicators to support coaching staff and site visits.

• Utilizes system software to analyze work being conducted, reviews system status and reports out to management routinely.

• Tracks and reports the status of on-street inventory, provides forecasts for hardware types required for daily use and project work.

• Tracks progression of project work and reports status including rationale for progress.

• Prepares drafts and maintains training and procedures manuals in conjunction with a Superintendent through VANDOC’s and other file sharing tools.

  
  

Security and Asset Management

• Ensures assets (parking meters and coins) are secure by following security protocol, PCI, and championing security best practices.

• Reviews and recommends new or improved methods and procedures to ensure City assets and equipment are secure and safe.

• Reviews and provides sign-off for drawings related to asset placement and requirements on projects.

• Participates in external security audits.

• Prepares requisitions, places orders for supplies, supervises the storage and distribution of supplies and reviews/reports consumption levels to management.

• Responsible for purchasing submissions and declarations of Purchase Card usage.

• Communicates with vendors regarding purchasing inquiries, confirmation of shipping times; assuring operations is properly equipped and escalating challenges.

  
  

Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Completion of Grade 12, supplemented by Business, Trades or Technical courses, or an equivalent combination of training and experience.

  
  

Knowledge, Skills and Abilities:

• Considerable knowledge of practices, methods and techniques used in meter installation and maintenance or coin collection and the security of revenue operations and loss prevention.

• Working knowledge of WorkSafe BC Industrial Health and Safety Regulations.

• Knowledge of City geography.

• Good communication and interpersonal skills.

• Good problem solving, troubleshooting and conflict resolution skills.

• Ability to plan, coordinate, direct and supervise a diverse workgroup.

• Ability to promote and support a respectful workplace.

• Ability to train, coach and mentor staff.

• Ability to exercise discretion and tact.

• Ability to interpret, follow, explain and direct staff in departmental policies and procedures.

• Ability to establish and maintain effective working relationships.

• Ability to maintain detailed digital records on branch programs and projects.

• Ability to handle multiple tasks and changing priorities within assigned time frames.

• Proficient in the use of software applications and databases such as Microsoft Office, VanMap.

  
  

Driver’s License and Record Checks:

• A current and valid Class 5 BC Driver’s License or higher and a safe driving record are required.
• The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.
  • To be considered for the position, applicants must attach copies of their Commercial Driving Records Abstract (N Print) and Insurance & Claims history record for the past 5 years for review. Documents must be from within 14 days of posting closing date.
  
  

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: 2023/02/20

Position End Date: 2024/08/19

Salary Information: Pay Grade GR-021: $34.23 to $40.29 per hour

Application Close: February 5, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.