New Job Customer Account Coordinator (12 Month Contract) In New Brunswick

Customer Account Coordinator - 12 Month Contract

At Irving Consumer Products, we recognize that the key to our success is our people. Irving Consumer Products is a leading manufacturer of premium tissue products – including national brands and private label. We also manufacture private label diapers and training pants for North American retailers.

The Customer Account Coordinator will be based out of Dieppe, New Brunswick (100 Midland Drive, E1A 7G9) and will be responsible for entering, processing, and verifying all orders to ensure in full and on-time delivery. The CAC will need to troubleshoot potential problems and resolve issues which arise. The CAC will be responsible for making necessary changes to the orders and will collaborate with various internal departments. Building strong relationships with Sales and the Customer is imperative. This is a contract positoin. The primary language of work is English.

We’re offering growth and endless opportunity at a company that’s on the rise, backed up by the security of the entire JDI group of companies. Continuous Improvement is part of our culture. That doesn’t just refer to our cutting-edge tech or marketing model—it means supporting every member of our team to learn, grow and become a bigger part of the company.

Job Requirements

• Education Required: Post-secondary education or equivalent experience
• Years of Experience Required: Minimum of 3 years of relevant work experience required
• Excellent interpersonal and communication skills
• Attention to detail
• Self-starter with a strong work ethic
• Ability to adapt to a fast paced, dynamic environment
• Ability to deal effectively with internal and external customers
• Computer proficiency in Microsoft Office (strong Excel skills required)
• Bilingualism is considered an asset

The main duties/responsibilities of this role include:

• Process Customer orders accurately from receipt through to delivery in a manner that achieves company standards. This involves regular interaction with Customers, warehouses, transportation and other internal departments in order to satisfy Customer requests/orders
• Review CIA Tool and make changes to orders & loads for dates, branch/plant, dash codes and pre shorts. Ensure communication with appropriate areas.
• Resolve error codes as they arise. This includes but is not limited to: communicating with Customers, sales reps, or other sources to resolve issues in a timely manner
• Maintain account notes for back up purposes. Enter all late & short information in system for accurate reporting of service levels
• Other duties as required

What We Offer
Irving Consumer Products is proud to offer a competitive salary and including but not limited to:

• Opportunities to take part in job related training and development
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Relocation costs (if applicable)
• Hybrid flexible work options (if applicable)

To Apply for this Career Opportunity

Concerned you don’t meet every requirement? Research has shown that many people only apply to jobs when they feel they meet 100% of the hiring criteria. At Irving Tissue, we are focused on creating an inclusive environment where everyone feels welcome, appreciated and encouraged to contribute fully. If you are interested in this position but are concerned you may not fit the requirements perfectly, we would encourage you to still apply. You might be exactly who we’re looking for with this role or others we have available!

Please apply online at https://careers.jdirving.com/.

For further details, please contact Recruitment at [email protected]

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click here.

Irving Consumer Products is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.