New Job Assistant Community Manager In Ontario
|Assistant Community Manager|
Assistant Community Manager
Company : QuadReal Property Group
Salary : Details not provided
Location : Ontario
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and execution of resident appreciation events. All duties will be completed while upholding QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.
Leasing & Marketing
Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.
In partnership with the leasing concierge participate in the full leasing process including, engaging with prospects, conducting community tours, processing applications and compiling lease documentation.
Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents
Provide feedback and recommendations to Community and Revenue Manager on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property
Administration and Reporting
Issue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service
Ensure compliance with all privacy rules and regulations
Monitor aged receivables report for delinquency and assist the Community Manager with collection of delinquent rents
Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards
Provide administrative support as required, including preparation of notices and other resident correspondence, QRLiving updates, courier & mail handling
Support front desk functions from time to time, working out of the front desk vestibule or other designated area based on team schedules as assigned
Customer Service / Resident Relations
Professionally and courteously handle all inquiries, feedback, complaints, or concerns
Promote usage of Resident facing technology
Maintenance & Health and Safety
Actively monitor deficiencies in suites and common areas and produce work orders as required
Conduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate
Ensure an adequate inventory of made ready suites
Maintain and ensure compliance with fire safety plans and other emergency procedures
Experience and Qualifications
Experience in Property Management, Hospitality, or other closely related industries
Post-secondary education preferred
Strong attention to detail, problem-solving, ability to multitask
Must be a self-starter with a high degree of initiative, flexibility, and professionalism
Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and residents
A passion for excellence in customer service delivery
Ability to work flexible hours
Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
Familiarity with smart phone and tablet technologyQuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
QuadReal has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in our offices or sites. Accordingly, a successful candidate offered employment at QuadReal will need to provide proof of full vaccination prior to commencing employment, subject exemptions permitted under applicable employment and human rights legislation.
Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you’ll know exactly what to expect.