New Job Service Designer (Program Admin Officer 3) In Nova Scotia

Who We Are

The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

About Our Opportunity

As a Service Designer, you will be part of a multi-disciplinary team working alongside product managers, software developers, and development operations. Service designers are responsible for designing end-to-end services that are based on user input, meet business needs and are measurable, accessible, and secure.

The Service Designer will advance service innovation through research and evidence-based insights and design solutions with a specific focus on increasing user centered design practices across government departments. Service designer will evaluate and improve citizen experiences across all segments and channels, identifying pain points, opportunities, and overseeing strategic projects to improve.

Primary Accountabilities

The Service Designer is responsible for:

• Planning, designing and carrying out user research and apply findings into your work activities which helps teams get a deep understanding of the people that use government services;
• Support the design and delivery of service design artifacts including; workshop documentation, blueprints, journey maps, recommendations and insights reports, roadmaps, etc.
• Working with colleagues in the Nova Scotia Digital Service to develop design concepts;
• Writing user stories to communicate user needs;
• Working collaboratively with other service designers, researchers, product managers and delivery leads, technical architects, and developers to turn concepts into user-centered services,
• Helping to define minimal viable services based on user research and understanding of policy intent;
• Demonstrable experience in the development of interactive prototypes for services (desktop/mobile web applications);
• Synthesize the results of research and project activities by applying service design analysis methods to identify key insights.
• Staying in touch with new trends, technology advances, and methodology in the field of service design and human centered design.
• Experienced in Agile backlog grooming, prioritization, sprint planning, and estimating activities.
• Participating in committees, initiatives, and guilds throughout the provincial government to spread awareness of the team and its efforts.

Qualifications and Experience

As an experienced Service Designer, you must have a relevant bachelors degree plus five (5) yeas relevant experience or an equivalent combination of training and experience.

You have a solid understanding of design and user research methodologies and are comfortable working in an open and agile environment. You also have experience:

• Designing and/or implementing solutions in resource-constrained environments
• Leading and conducting user research, interviews and usability testing;
• Knowing how to interpret user research;
• Developing service blueprints, designs and wireframes using a design suite such as Adobe XD;
• Designing the end-to-end journey of a service including transactions, products and content across both digital and offline channels;
• Expertise in design thinking/human-centered design;
• Ability to work within a self-directed culture and navigate ambiguity; and
• Excellent communication skills both written and verbal.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Additional Information

Please note, this is expected to be a Term status position with an end date of February 2, 2024; however, the position status (“term”, “temporary” or “casual”) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.