New Job Overpayment Clerk (Clerk 3) In Nova Scotia

Overpayment Clerk (Clerk 3)
Overpayment Clerk (Clerk 3)

Overpayment Clerk (Clerk 3)

Company : Province of Nova Scotia
Salary : $3,254–$3,640 a month
Location : Nova Scotia

Full Description

Department: Community Services

Location: Halifax or Dartmouth

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 1/2/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

Under the direction of the Casework Supervisor and/or Regional Service Delivery Manager, the Overpayment Clerk is responsible for the completion of detailed and complex calculations of overpayments/underpayments incurred by recipients under the Income Assistance and Employment Support (ESIA) Program.

Primary Accountabilities

You will work in collaboration with departmental staff (ex. Prevention, Detection and Recovery Unit, ESIA Caseworkers, Eligibility Review Officers) for the purposes of completing overpayments/underpayments.

You will ensure accurate information is maintained and assessable. A few of your key responsibilities will include:

  • Maintain log for tracking and management of workload
  • Complete a thorough analysis, and cross-reference various information sources including supporting documentation, and interpretation of the ESIA Act, Regulations and Policy
  • Complete detailed overpayment/underpayment calculations
  • Document and communicate results of calculations to the ESIA Caseworker
  • Add overpayment/underpayment to the ICM system, including detailed case notes, pending commitment by the Caseworker
  • Meet applicable time frames as per legislation

Qualifications and Experience

You have at least four (4) years of related experience in accounting, administration, and/or bookkeeping.

As an Overpayment Clerk, you demonstrate the ability to work independently and under pressure and meet deadlines while exercising good judgement around issues requiring a high degree of tact and diplomacy. Excellent accuracy in completing mathematical calculations and attention to detail is key, as well as the ability to analyze information and exercise good judgment while accessing case file information.

Strong communication and organizational skills, proficiency and demonstrated skills in keyboarding and advanced word processing: Microsoft Word, Excel and web-based programs. Knowledge and understanding of the Department of Community Services (DCS) along with working knowledge of the programs administered by Income Assistance (Family Benefits and Social Assistance Act, Regulations and Policies) is highly desirable,

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, interview(s), and reference checks.


An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

  • A completed related bachelors degree (accounting, administration, and/or bookkeeping)
  • A completed related diploma (accounting, administration, and/or bookkeeping) and two (2) years of experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

Your normal work week is 35 hours/week, 7 hours/day. Work is performed primarily in an open office environment. This role requires repetitive tasks on regular basis; good hand dexterity for continual phone and computer use is beneficial. This role also requires a high level of visual and mental concentration. There is a high degree of pressure present while maintaining accuracy and balancing the volume of work and meeting deadlines.

Additional Information

The position location is to be determined and will be located in either Halifax or Dartmouth.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: CL 18

Salary Range: $1,626.82 - $1,820.19 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].