New Job Manager, Client Services In Saskatchewan
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| Manager, Client Services |
Manager, Client Services
Company : Jobssummary / Indeed
Salary : $7,049–$9,165 a month
Location : Saskatchewan
Full Description
The Ministry of Social Services, Community Living Service Delivery Branch, has an exciting career opportunity for an energetic, passionate and committed individual to work in the North Service Area based in Prince Albert.
Reporting to the Director Community and Client Services North, this position will provide leadership and oversight of community-based client services that assist individuals with intellectual disabilities to live more independently and participate more fully in communities.
Utilizing a person-centred approach, you will be responsible for leading: best practices in client case management, coordination and integrated supports to ensure that consistent, quality service is delivered to clients, families/caregivers, community-based organizations and other support providers; implementing and monitoring programs and service standards/ protocols including the Comprehensive Personal Planning and Support Policy framework to ensure improved client outcomes; and, overseeing client assessments to determine support needs.
You will have a direct role to identify, plan and respond to client service needs/priorities in all aspects including case management, residential, day/vocational and outreach and prevention services.
You will be responsible to recruit, supervise and direct work planning and performance management for service delivery employees. Your primary goal will be to enhance community inclusion for individuals with intellectual disabilities.
Typically, the knowledge and competencies for this position would be acquired through a Master’s/Bachelor's degree in Social Work, Human/Social Sciences, or other human services related degree with experience and knowledge in the Intellectual Disability sector. An equivalent combination of education and experience will also be considered. Candidates will clearly indicate in their application, resume and cover letter where they have gained the required knowledge and abilities related to the position. Applicants will be screened on the basis of this information.
Travel is required to attend meetings and functions away from headquarters.
You will have knowledge of:
- Issues and trends influencing the disability sector and services for individuals with disabilities;
- Applicable legislation, regulations, programs and policies;
- Case management and theoretical frameworks related to community inclusion and citizenship;
- The community-based service delivery system supporting vulnerable individuals; and
- Multi-cultural beliefs, values and perspectives with particular emphasis on First Nations and Metis.
You will have the ability to:
- Lead Ministry employees to create a culture of shared values toward service excellence, citizen-centred service delivery, teamwork and respect and integrity;
- Use a person-centred approach, provide leadership, guidance and oversight of case management best practices that assist individuals with intellectual disabilities to live more independently and participate more fully in communities;
- Identify, plan and respond to client service needs/priorities in all aspects including case management, residential, day/vocational and outreach and prevention services;
- Lead, recruit, supervise and direct work planning and performance management for service delivery employees;
- Draw from best practices, lead client case management, coordination and integrated supports to ensure the delivery of consistent and quality services for clients, families, care givers, community-based organizations and other support providers;
- Build and support collaboration and partnership between Ministry service delivery staff and other service providers to foster positive client outcomes;
- Implement and monitor programs and service standards/ protocols including the Comprehensive Personal Planning and Support Policy framework to ensure improved client outcomes;
- Oversee client assessments to determine support needs including the Daily Living Support Assessment, Day Program Support Assessment, Family Impact of Disability Assessment and Complex Needs Designation;
- Monitor the North Service Area operational and client program budgets, forecasts and expenditures; and
- Plan, prioritize and organize a large volume of tasks, projects and multiple priorities taking into consideration frequent interruptions and conflicting and changing deadlines.
You will be:
- An integrative, big picture thinker that is inclusive of a broad range of perspectives in planning and decision-making.
To start January 1, 2023 to September 30, 2024