New Job Erp Application Support Specialist In British Columbia
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| ERP Application Support Specialist |
ERP Application Support Specialist
Company : Venturis Capital Corporation
Salary : Details not provided
Location : British Columbia
Full Description
The Opportunity
The role of the ERP Application Support Specialist to support and maintain the Microsoft AX/ D365 and other financial ERP applications and support its end-users. The Specialist will provide hands-on support, solutions, and expertise to ERP end-users across different processes such as Finance and Accounting, Sales, Procurement, and Inventory Management.
The ERP Support Specialist:
- Is responsive to all levels of the organization
- Possesses a professional demeanor (appearance, attitude, behavior)
- Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations
- Maintains confidentiality, protecting company, personal and private information
Responsibilities
- Attains deep knowledge in ERP modules and add-ons, database structure and points of integration with other applications
- Provides ERP application support for all users across the firm
- Integral part of the ERP team for technical changes such as upgrades, migrations, data extracts, integrations, etc.
- Can assist or lead organizational process improvement initiatives
- Continually enhances the ERP user experience across the firm through communication and collaboration tools, hands-on training or knowledge sharing sessions
- Maintains knowledge base
- Leverages change and release management process to ensure all updates are thoroughly tested and signed-off prior to go-live
- Ensures data integrity and security
- Partners with vendor regarding product roadmap, enhancement suggestions and support cases
- Manages ERP security and licenses
- Performs other duties and responsibilities as assigned
Requirements
- Bachelor’s degree in IT or equivalent work experience required
- Minimum four years of professional experience in business systems support or implementation projects
- Demonstrated proficiency in D365 Finance and Operations or AX2012
- Functional expertise in one or more of the following areas: finance and accounting, sales, procurement, inventory management
- Experience with help desk and project management tools preferred
- Solid working knowledge of Microsoft Office and collaboration tools
- Proven ability to take direction and guidance, learn, understand, and apply new systems and software
- Excellent documentation discipline
- Experience in compiling business cases that clearly articulate problems, solution options, risks, stakeholder impacts and recommendations
- Ability to translate business requirements into functional and technical requirements
- Application testing, change and release management discipline
- Experience preparing training materials and delivering training in various formats including classroom, one-on-one, and remote
- Skilled in understanding customer needs and providing quality customer service
- Excellent oral and written communication and presentation skills in English
- Strong critical thinking, analytical, and problem-solving skills
- Strong interpersonal skills, especially a customer service-oriented attitude
- Team player
- Ability to multitask with strong attention to detail, organization, and time management
- Ability to adapt to shifting priorities, demands, and timelines
- Demonstrated leadership, versatility, and integrity
- Ability to work in a remote support setting
About Us
Leavitt Machinery is one of the fastest growing materials handling equipment dealers in North America. We offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, operator training, and parts support. Our vision and spirit is entrepreneurial; it’s that spirit that has enabled us to grow from 10 to 28 branches, and to 500+ employees. We are now several times larger than our closest competitor, and we deal with over 10,000 customers.
Leavitt Machinery is committed to Employment Equity and Diversity, and encourages applications from all qualified candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We would like to thank all those who apply. Due to the volume of applications received, no phone calls please.