New Job Customer Service Representative Ii- Recreation Services In Ontario
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| Customer Service Representative II- Recreation Services |
Customer Service Representative II- Recreation Services
Company : City of Waterloo
Salary : Details not provided
Location : Ontario
Full Description
Position Description:
The City of Waterloo Recreation Services team is hiring for a Customer Service Representative II to work at the Waterloo Memorial Recreation Complex. This position is responsible for providing excellent customer service, administrative support and to establish and maintain positive relationships with customers, clients and the facility team. The incumbent will demonstrate support for the corporate values and participate fully in section, division and department initiatives.
- Respond promptly to customer inquiries and requests, resolves customer concerns and complaints
- Daily cash handling and associated reporting; reconcile and balance revenues
- Provide administrative support to the facility and other RS teams as required
- Provide input into programs, services and event performance evaluation; recommend changes to programs, services and events to support goals and objectives of section, division or department
- Work collaboratively with managers, supervisors and others to ensure seamless delivery of facility activities, services and programming
- Work with internal and external customers, including affiliated groups to support section/division goals and objectives
- Assist with training, orientation, and guidance of part-time casual Customer Service Associates
- Demonstrate initiative during non-peak work times
- Participate in the development of office policies , procedures and best practices
- Ensure compliance with accessibility and health and safety legislation
- Other duties as assigned
- Post-secondary diploma in Recreation and Leisure Services or a related field
- 2 years of front line customer service or administrative experience, preferably in a recreation services or public sector environment
- Excellent interpersonal and communication skills to deal effectively with internal and external customers
- Demonstrated ability to work collaboratively and independently as required
- Strong commitment to providing quality customer service and supporting teamwork
- Ability to handle changing priorities and frequent interruptions
- Strong organizational skills to deal with fluctuating volumes and pace of work
- Understanding of facility operations, sports and/or event administration
- Experience with cash handling, point of sale transactions and deposit systems
- Ability to assess, diffuse or take appropriate action when dealing with difficult/challenging situations
- Must be proficient with demonstrated experience in using Microsoft Word and Excel
- Proficiency with ActiveNet or another recreation software would be an asset
- First Aid, CPR, AED certification or willingness to obtain
- A satisfactory Police Record & Judicial Matters Check is a requirement for this position
- Hours of Work/Schedule:
Work Location:
The primary work location will be the Community Pavilion at WMRC, however, the successful candidate may be required to work at other City of Waterloo locations based on operational requirements.
Application Process
Interested and qualified candidates are invited to submit their resume and cover letter in one document through the online application process. For posting and application details please visit: www.waterloo.ca/careers.
Job Eligibility
All qualified City of Waterloo employees may apply, however during the selection process there is a specific sequence that will be followed. Members of the City of Waterloo Staff Association who have completed their probationary period in their most recent position will be considered first for this posting.
Be You @ Waterloo
At the City of Waterloo, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. All interested and qualified candidates, including Indigenous persons, Black persons, non-Black racialized persons/persons of colour, women, persons with disabilities, 2SLGBTQ+ and those interested in joining our team are encouraged to apply.
Accommodation
The City of Waterloo is committed to creating and maintaining a workplace that is welcoming, inclusive, and barrier-free. Accommodations in accordance with the Human Rights Code and other applicable legislation are available throughout all stages of the recruitment process. For accommodation during the application process, applicants are requested to make their needs known via email at [email protected], quoting the position and competition number. Applicants advanced through to subsequent stages of the recruitment process will be provided with additional opportunities to make their needs known.
Accountabilities:
- Respond promptly to customer inquiries and requests, resolves customer concerns and complaints
- Daily cash handling and associated reporting; reconcile and balance revenues
- Provide administrative support to the facility and other RS teams as required
- Provide input into programs, services and event performance evaluation; recommend changes to programs, services and events to support goals and objectives of section, division or department
- Work collaboratively with managers, supervisors and others to ensure seamless delivery of facility activities, services and programming
- Work with internal and external customers, including affiliated groups to support section/division goals and objectives
- Assist with training, orientation, and guidance of part-time casual Customer Service Associates
- Demonstrate initiative during non-peak work times
- Participate in the development of office policies , procedures and best practices
- Ensure compliance with accessibility and health and safety legislation
- Other duties as assigned