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New Job Talent Pool - Program Manager Legal Service In Ontario

Talent Pool - Program Manager Legal Service
Talent Pool - Program Manager Legal Service

Talent Pool - Program Manager Legal Service

Company : Workplace Safety and Insurance Board
Salary : $92,778 a year
Location : Ontario

Full Description

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit

At the WSIB, you'll have the opportunity to:
  • explore many career paths and follow your passion
  • continuously learn and grow professionally
  • be recognized for the great work you do
  • participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Position Title: Program Manager Legal Service (Hybrid)

Starting salary: $ 92,778.12

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

Support the Legal Division's Senior Management by:
  • Initiating, planning, directing, implementing and coordinating activities involving technical innovation, database and dashboard development and maintenance, and data analysis to support the Legal Services Division.
  • coordinating and monitoring Divisional initiatives, efforts and projects, (such as development of digital capabilities to replace end of life technologies and manual process) including their plans, dependencies, budget, scope, risks, issues, quality, etc.;
  • overseeing the preparation and maintenance of financial budgets, external counsel spend, processes and reports that are consistent with and support the Legal Services Division's strategic direction and initiatives; and
  • participating in the development of strategic directions and initiatives for Legal Services Division which includes the identification of strategic issues, options and/or recommendations for senior management that impact the business.
  • Provide technical advice and expertise to the Legal Division's Senior Management and other internal stakeholders on data based business insights, business planning, risk identification, issues management, technology use, maintenance and enhancement and continuous improvement/best practices to support the cluster direction within the WSIB corporate plan.

How do I qualify?

Major Duties & Responsibilities:

1. Coordinate and manage the Division's financial, budgeting, data and knowledge management efforts and initiatives by:
  • guiding the development and preparation of annual operating and capital budgets and resource forecasts that support the achievement of divisional strategic objectives and initiatives together with preparation of variance reports and evaluation of overall divisional expenditures
  • actively contributing to the planning, development, implementation and maintenance of the Division's data and knowledge management technology framework
  • integrating the Division's technological, data and knowledge management efforts with the enterprise IT architecture and data and knowledge management frameworks
  • designing, securing, developing, implementing, enhancing and maintaining technological processes, tools, systems, databases, dashboards and approaches that address the Division's data, information, document and knowledge management needs and are consistent with the enterprise IT architecture framework
  • Keeping abreast of emerging technology to recommend alterative solutions to meet evolving business needs
  • Identifying and recommending to Director, Legal Operations, appropriate technological and process solutions to operational challenges

2. Provide support in the development of business planning, business readiness and implementation processes including development and implementation of cluster-wide business solutions which align and support corporate plans and outcomes by:
  • liaising with senior management to facilitate and coordinate the development, implementation and monitoring of the Legal Division's business plan, budget and resource plans and digital transformation
  • participate as a member of the division's management team in the development of division goals and objectives in support of the corporate goals and objectives as well as its digital transformation
  • ensuring an internal and external environmental scan is completed and incorporated into the division's planning process, budget and resource needs considering performance measure, enterprise risk management, customer and employee feedback surveys, financials, etc.
  • responding to emerging issues/priorities and initiatives and developing strategies and recommendations to address
  • overseeing, obtaining, monitoring and analyzing information and issues to create business intelligence that supports the division in their ongoing planning and throughout implementation
  • supporting the translation of the enterprise multi-year and annual business plans into a portfolio of executable divisional programs, projects and initiatives with charters, outcomes and specific timeliness
  • assisting in the identification and corporate alignment of divisional measures and predictive indicators to support achievement of the corporate targets
  • identifying issues impacting the performance of the division and its deliverables and ensuring they are being addressed
  • serving as entry point for cross-divisional and cross-cluster operational issues and providing innovative solutions/recommendations to address issues, gaps or opportunities to improve divisional effectiveness
  • leading and/or participating on intra-and inter-departmental project teams involving business planning and continuous improvement initiatives
  • collaborating with other areas as applicable to ensure project work is aligned and integrated with other programs

3. Support the ongoing development and implementation of the continuous improvement program within the division by
  • identifying and developing business improvement solutions to address operational gaps or deficiencies in order to maximize divisional effectiveness;
  • ensuring follow-up evaluations are completed on proposed issue resolutions and business improvement solutions developed
  • coordinating research to support business planning using various business analysis techniques taking into account factors, such as political, economic, socio-cultural and technology developments; reviewing and interpreting results of the research to support senior management's understanding of the factors, trends and influences impacting their outcomes
  • monitoring progress on departmental innovation and continuous improvement effort
  • collecting and reviewing status reports for Division projects in order to create a program-level status report, highlighting critical issues for management and overall status of the projects

4. Coordinate the development and distribution of consistent Division-wide communications by:
  • developing and maintaining effective communication linkages and strategic alliances with other WSIB divisions to promote alignment of Division objectives
  • maintaining awareness of WSIB/cross-cluster initiatives and strategies,
  • identifying issues and trends that may impact the Division to achieve business outcomes
  • ensuring messages are appropriately aligned and support the corporate plan and direction
  • developing a communication schedule to enhance Division staff engagement and understanding of priorities
  • exploring, developing and enhancing new processes to increase two-way communication with staff and management
  • generating communications and other channels to engage staff in understanding and contributing to organizational goals and adopting new technologies and digital functionalities
  • evaluating success of communication efforts

Job Requirements:

1) Education requirements:

Minimum Level Required

  • Undergraduate university degree. Working knowledge of Service Now, Teams, Power BI and SharePoint to create and generate dashboards, processes, reports, folders, channels etc. (including creating tables, queries and formulas including DAX coding)

Preferred Level
  • Undergraduate university degree. Working towards a Master's degree. Proficiency with Microsoft products (Access, Excel, Word and Teams), ServiceNow, SharePoint, Power BI and OpenText (including advanced creation of tables, queries, formulas including DAX coding)
  • Completion of PMP, Six Sigma or Change management

2) Experience:

Minimum Level Required

  • 5-7 years of business analytics, programming and computer science related experience
  • 5-7 years in business planning, project management, etc. Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; etc.

Preferred Level
  • 7-10 years of demonstrated experience with business analytics, programming and computer science experience, preferably 2 years in legal field or equivalent
  • 7-10 years in business planning, project management, budgeting and finance, etc.
  • Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; financial budget, variance reporting and accounting principles etc.

Additional Information

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected]

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at [email protected] The Privacy Office cannot provide information about the status of your application.

Application Instructions:

To apply for this position, please submit your application by the closing date on the WSIB career portal:

Additional Information:

  • 1 Permanent, 200 Front St W, Toronto, Toronto Region

Compensation Group:

Understanding the job ad - definitions

Legal Services

Posted on:
Monday, November 21, 2022

  • This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.