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New Job Support Assistant C In Ontario



Company : City of Toronto
Salary : $28.93–$31.71 an hour
Location : Ontario

Full Description

    Job Category: Administrative
    Division & Section: Economic Development & Culture, EDC Museum & Heritage Services
    Work Location: Various, See Below
    Job Type & Duration: Part-Time, Part-Time (5 Part-Time Indefinite and 1 Part-Time Temporary 12 months)
    Hourly Rate: $28.93 - $31.71, TF006, Wage Grade 6
    Shift Information: Monday to Sunday, Up to 35 hours per week. For more information, please see below
    Affiliation: L79 Unit B PT
    Number of Positions Open: 6
    Posting Period: 08-Nov-2022 to 23-Nov-2022

    Location and Shift Information:

    Spadina Museum - 285 Spadina Road (1 Part-Time Indefinite Position): Rotating Shifts from Monday to Sunday 10:00 am - 5:00 pm

    Gibson House Museum - 5172 Yonge St, 1007 Brimley Road and 67 Pottery Road (1 Part-Time Indefinite Position, Mobile position): Rotating Shifts from Monday to Sunday based on seasonal operational requirements:
    • Winter Season (October to April) - Shift will be from Wednesday to Sunday from 10:30 am to 4:30 pm
    • Summer Season (May to September) - Shift will be from Wednesday to Sunday from 10:00 am to 5:30 pm or 11:00 am to 5:30 pm
    Fort York National Historic Site - 250 Fort York Blvd (3 Part-Time Indefinite and 1 Part-Time Temporary position): Rotating Shifts from Monday to Sunday based on Seasonal operational requirements:
    • Winter Season (October to April) - Shift will be from Wednesday to Sunday from 10:30 am to 4:30 pm
    • Summer Season (May to September) - Shift will be from Wednesday to Sunday 10:00 am to 5:30 pm or 11:00 am to 5:30 pm

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world's most livable citites, we are a global center for busines, finance, arts and culture. Join the award-winning Toronto Public Service as Support Assistant C (Part-Time) within our Economic Development & Culture Division.

Are you someone passionate about working as part of a team creating a vibrant, inclusive museum service, welcoming diverse audiences. Reporting to the Museum Administrator or Curator, with the Museum Coordinator as Work Supervisor, the Support Assistant C is responsible for a range of administrative duties that ensure the smooth and effective running of site operations including providing primary front line customer service, responds to inquiries, collect and input admissions and visitor data at Spadina Museum, Gibson House Museum and Fort York National Historic Site respectively. Candidate will also be responsible for participating in security duties for the Museum/Facility Store as required and a range of administrative duties including but not limited to:

Major Responsibilities:

  • Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.

  • Drafts correspondence. Inputs, updates and maintains data.

  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.

  • Maintains filing and retrieval systems for records/documents.

  • Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts.

  • Directs and/or guides and/or checks work of other staff.

  • Responds to inquiries requiring broad knowledge of the operational area/function.

  • Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.

  • Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, and bank deposits.

  • Monitors, orders and maintains supplies/resource materials for unit or other locations.

Key Qualifications:

  • Post-Secondary education in a discipline pertinent to the job function (i.e. Finance or other relelevant field), or an approved combination of education and experience.

  • Experience working in a customer service environment, dealing with the public and and conflict resolution.

  • Experience working with any point of sale and daily reconciliation procedures.

  • Experience in the use of Microsoft Office (i.e. Word and Excel) to support the division's core requirements.

  • Experience performing various clerical and administrative support duties.

  • Experience working with retail vendors/suppliers as well as researching anf purchasing inventory.

You must also have:

  • Strong organizational skills with the ability to work with minimal supervision.

  • Strong interpersonal, conflict management and communication skills, with the ability to interact with all levels of staff and the general public.

  • Excellent oral and written communication skills.

  • Ability to work cooperatively as part of a team.

  • Ability to lift boxes/materials weighing up to a maximum of 25 lb.

  • Valid G driver's licence would be considered an asset.

  • Knowledge of Power Point, CLASS and RPGS would be an asset.

  • Knowledge of museum or culture retail would be an asset.

  • Availability to work evenings, weekends and statutory holidays.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.