New Job Senior Infrastructure Support Analyst In Ontario

Senior Infrastructure Support Analyst
Senior Infrastructure Support Analyst

Senior Infrastructure Support Analyst

Company : Scotiabank
Salary : Details not provided
Location : Ontario

Full Description

Requisition ID: 161922

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 & 2 support and work closely with the engineering teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues, ensuring business strategies, plans and all operations initiatives are executed / delivered in compliance with governing regulations, internal policies/procedures and enterprise service level agreements.

The role:

Reporting to the Senior Manager, Global Network and ABM Operations, you will play a critical part in monitoring, triaging, actioning, and troubleshooting of network alerts/events globally, as well as planning and executing network changes to prevent or resolve network related incidents.

When required, you will be a part of after-hours change implementation or troubleshooting major incidents in the evenings or weekends.

Is this role right for you?

  • You want to work on the resolution of complex network issues and feel a sense of accomplishment, every single day.
  • You want to be a part of planning & implementing changes to keep our network stable.
  • You are passionate & comfortable in “problem solving” on daily troubleshooting sessions in a collaborative manner with many other technologists.
  • You eager to make firewall changes to make the network safer every single day.
  • You expect to make routing/switching changes to optimize the network, day-to-day.

Do you have the skills that will enable you to succeed in this role?

  • You possess strong communication (verbal/written) skills. In addition, you have good interpersonal skills to build relationships with both internal/external business partners and vendors.
  • You have at least 6+ years of hands-on technical working experience in supporting and operating with most of the following network technologies at an enterprise scale:
    • Cisco Routers, Switches, Wi-Fi & Network Authentication.
    • Cisco Firewalls/Virtual Private Network (VPN)
    • Fortinet Firewalls
    • F5 Local Traffic Manager (LTM)/Global Traffic Manager (GTM)
    • Infoblox Domain Name Server (DNS)/Dynamic Host Configuration Protocol (DHCP) and IP Address Management (IPAM)
  • You have at least 3+ years of hands-on technical working experience with the use of any of the following network monitoring tools (i.e.: IBM’s SevOne Network Performance Management (NPM), Progress’ WhatsUp Gold, Techniche’s StatSeeker, Broadcom’s AppNeta, Cisco’s ThousandEyes, NetScout’s nGenius, Cisco Prime, NetBrain’s Network Problem Diagnosis Automation System (PDAS).
  • You have at least 2+ years of hands-on working experience with IT Service Management (Event Management, Incident Management, Knowledge, Configuration Management Database (CMDB)/Asset Management, Change Management).
  • You possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
  • You can manage multiple tasks concurrently & the ability to work well under pressure is a part of who you are.
  • You possess a strong customer orientation & a keen ability to learn rapidly.
  • You have completed a post-secondary education in a technology related field, plus have a CCNP (R&S).

What's in it for you?

  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • As a part of the hybrid work model, when required to be onsite, our primary office in Scarborough is:
  • Renovated with a design focus on enabling collaboration through both environment and technology.
  • Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks
  • Equipped for breaks with table tennis, table soccer, pool table & TV’s. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
  • Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.
  • Minutes by TTC bus from Warden subway station on Line 2 + a late 2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.

#scotiatechnology, #LI-Hybrid

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.