New Job Collections Contact Officer Opportunities (Sp-04) – Nova Scotia Tax Services Office (Halifax And Sydney) (English) In Nova Scotia

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

Come work for the CRA, one of the Top 100 Employers in Canada!

Are you a dependable individual that can learn quickly? Do you possess strong people skills? Are you analytical? Are you computer savvy? Do you enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting and diverse workplace that will help you to develop your skills and further your career advancement.

We Offer:

• Learning and training opportunities to support you and your future career;
• Competitive salaries and benefits, such as supplemental health insurance, dental care, and a pension plan;
• Flexible work arrangements, vacation allowances and family-related leave;
• Maternity and Paternity Leave Allowances

At the CRA, we work together to create healthy workplaces by interacting with civility and respect, and that embrace diversity and inclusiveness. We have a workforce that represents a unique mix of identities, experiences and perspectives that enable us to learn, grow and contribute collectively to the success of the organization and the public we serve. We look forward to you joining our team!

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.

As A Collections Contact Officer, you will:

Initiate contact with taxpayers, their representatives, and third parties to gather information and respond to inquiries or complaints related to collecting outstanding debts or resolving compliance issues.

Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.

Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency’s interests.

The pool established from this staffing process may be used to staff similar positions.

Please note:

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.

Job offers to those who qualify may be made at any time during the validity period of the pool. Business needs are such that we may need to hire between 20-40 Collections Contact Officers; however, this number may increase or decrease depending upon business requirements.

Who can apply?

Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and to Canadian citizens and permanent residents in that order.

Please note that this process will be used to staff positions in Halifax and Sydney, Nova Scotia only. Candidates must specify their preferred location of employment. Candidates must live in Nova Scotia, and be a reasonable commuting distance from the Halifax or Sydney site. As a result, if you are appointed from this process, you will be expected to relocate to the specific location.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

We encourage you to submit your application as soon as possible. The closing date and time on this notice of job opportunity may change.

We may give preference to the first 200 applications meeting the essential staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process. Job offers may be made to those who qualify at any point during the job posting period.

Essential staffing requirements

To be eligible, you must meet the following requirements.

Language Requirements

• Many positions are English Essential
• Some positions are Bilingual Imperative

For the Bilingual positions that may be staffed from this process, candidates must be bilingual, and be able to demonstrate their capabilities to work in English and French by achieving at least a (CBC/CBC) rating on the Public Service Commission’s Second Language Evaluation (SLE) test. If you have previously written the SLE and require a copy of your results, you may request a copy from the Public Service Commission (PSC) at: SLE Results

Education

Successful completion of a secondary school diploma (High School Diploma) or CRA approved alternatives*.

• CRA approved alternatives to a secondary school diploma include:

• a satisfactory score on the CRA-approved test (General Intelligence Test – GIT 320 – Pass Mark 80); or
• an acceptable combination of education, training, or work experience.

A certificate, diploma, or degree from an accredited post-secondary institution**.

**Preference may be given to those with a university degree.

Note: You must upload your education credentials in the Education section of your Candidate Profile and attach them to your application for this staffing process to demonstrate that you meet the essential education requirements at the time of application. This proof MUST include one of the following: a copy of your secondary school diploma; secondary school equivalence test; or degree, applied degree or diploma from a recognized post-secondary institution. If your education credentials are not uploaded, your application will not be considered.

CRA will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials.

Experience

Candidates must possess the computer and typing skills that would be acquired working in a Microsoft environment completing the duties above. You must clearly indicate how you meet one of the following four experience requirements.

Option 1:

• Recent and significant experience in collecting outstanding debt: Persons who have worked in an environment collecting unpaid balances owing from individuals or businesses such as loans, credit card debts, mortgages, and accounts receivable.

OR

Option 2:

• Recent and significant experience in the Credit industry: Persons who have experience in granting credit to individuals or businesses.

OR

Option 3:

• Recent and significant experience in working with clients in a Call Centre, Office, or Customer Service environment.

OR

Option 4:

• Recent and significant experience with enforcement of Federal Acts, Provincial and/or Municipal legislation

• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of twelve (12) cumulative months within the past three years.

** Preference may be given to those candidates who clearly demonstrate their experience in collections, accounts receivable and/or credit granting.

*** A tip for success – In preparing your resume, consider this your opportunity to demonstrate how your experience qualifications meets the essential experience qualification and any of the identified asset experience qualifications. Ensure to upload your resume in the Documents section of your candidate profile and attach it to your application, via Step 3 of the Application Process prior to clicking “Submit Application”.

The Canada Revenue Agency is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are invited to be assessed, you will receive further information on the steps required to request accommodations. All information received in relation to accommodation will be kept confidential.

Essential Staffing Requirements

The minimum and essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

• Performance validation – May be validated through reference checks
• Language Profile - Second Language Evaluation (SLE) will be required for Bilingual positions.
• Organizational Fit
• Ability to Communicate Effectively Orally in English
• Ability to analyze information and make effective decisions
• Personal Suitability’s: Working effectively with others

Asset Staffing Requirements

The asset staffing requirements listed below may be assessed/applied at a later date and may be used to select candidate(s) for appointment. They may include, but are not limited to:

• Experience* relevant to the position being staffed
• Qualifications

• Additional education or training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

• Experience may be further defined by specified timelines or activities/duties at the appointment stage.

Any essential or asset requirement used in this staffing process may be used to identify a candidate for a position. You will be notified in advance of any additional asset staffing requirements to be utilized.

Assessment will be conducted between November 14, 2022 and December 22, 2022. You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances and supporting documentation may be requested by the staffing board. The staffing board will make these decisions on a case by case basis.

Candidates from the general public are responsible for travel expenses (if any) incurred to attend assessments.

Conditions of employment

• Reliability/Security
• Successful applicants interested in positions must be available to attend full-time training each day (37.5 hours/week) Monday to Friday for a period of up to 6 weeks. This training may be onsite or via virtual technology. If virtual training is required, candidates will require a private space in their home for this purpose.
• Willingness to work overtime
• Willingness to travel
• Valid Driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license
• Willingness to work on evenings and/or on weekends
• Willingness to take and successfully complete training
• Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Throughout this staffing process, you should regularly check your email inbox, including your junk folder, as well as your Candidate Profile for any correspondence from us.

Name: Matthew Boyd
Email address: [email protected]

Please apply online through your CRA Candidate Profile.