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New Job Wfm Planner In Quebec

WFM Planner
WFM Planner

WFM Planner

Company : Global Excel Management
Salary : Details not provided
Location : Quebec

Full Description

Job Description: Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Workforce Planner, you’ll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.
What does your typical day look like?

  • Entry of hours worked in the systems, for payment purposes
  • Report daily absences and take appropriate action
  • Forecast scheduling for all teams according to the business’ needs
  • Analysis and update of different reports

What skills and experience are we looking for?

  • College diploma or equivalent experience and a minimum of 1 year as a workforce planner
  • Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office
  • Working knowledge of NICE is necessary
  • Excellent written and verbal communication skills in both English and French
  • Must be detail oriented and able to multitask
  • Efficient reactiveness to any situation
  • Must be available to sometimes work evenings and weekends

What does Global Excel offer you?

  • Three weeks of vacation;
  • An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;

A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;

  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Location: 73 Queen Street, Sherbrooke, QC

Job Type: Full-time