New Job Visitor Experience Facilitator (Clerk 3) In Nova Scotia

Visitor Experience Facilitator (Clerk 3)
Visitor Experience Facilitator (Clerk 3)

Visitor Experience Facilitator (Clerk 3)

Company : Province of Nova Scotia
Salary : $3,254–$3,640 a month
Location : Nova Scotia

Full Description

Department: Communities, Culture, Tourism & Heritage

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 9/23/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression.

By exploring our past, we appreciate where we came from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia.

About Our Opportunity

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history. Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster.

We are seeking a Visitor Experience Facilitator (Clerk 3) who will work closely with and under the supervision of the Curator of Education and Visitor Experience. The Visitor Experience Facilitator supports all aspects of the museum front line operations, providing day-to-day leadership and guidance to the large Visitor Experience Team (VET) (Clerk 2s, volunteers and interns).

They are responsible to carry out daily senior responsibilities related to cash handling (access to safe and keys) and security. They support hiring and recruitment processes, support supervision of the VET staff, coordinate and facilitate staff training and program development, and assist with performance management feedback.

The Visitor Experience Facilitator oversees the scheduling of VET staff and liaise with tour operators and school groups on museum bookings and partnerships, Point of Sale transactions and the collection of statistical information from visitors. They provide communications and administrative support; coordinate program scheduling and set up; manage the care of multi-media equipment; coordinate animal care and support public events as needed.

This position reports to the Curator of Education and Visitor Experience.

Primary Accountabilities

Main Areas of work:

  • Admissions and Reception
  • Robertson Store, Museum Galleries, Theatre, Canadian Scientific Ship Acadia
  • The Museum is also home to our mascot, Merlin, a Rainbow macaw. The Visitor Experience Facilitator coordinates the feeding and care/maintenance of this feathered member of our staff.

Qualifications and Experience

To be successful in this role you have a high school education plus four years of related experience. An acceptable equivalent combination of education and experience may be considered.

You have strong verbal and written communication skills with the ability to explain things in a clear and entertaining way. This includes being comfortable speaking in front of groups and offering excellent customer service to visitors. You value working within diverse settings and understand the different needs of diverse client groups both internally and externally.

The ideal candidate is friendly, courteous, and outgoing; values teamwork, works well with others and demonstrates tact, listening skills and a positive attitude. Experience working in an education environment such as a classroom, museum, science centre or art gallery is a requirement as is a demonstrated knowledge of Nova Scotian cultural and natural history.

You must be organized with good problem-solving skills and be solution oriented. Computer proficiency (word processing, email, internet, POS) is required as well as the ability to conduct basic research.

Strong assets include:

  • Training or certification in tourism, hospitality or museum studies, Super Host.
  • Experience with animal care
  • Experience supervising staff
  • Fluency in French or another second language
  • Training/experience in Equity, Diversity, and Inclusion

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

This position involves shift work over 7 days a week including evenings, weekends and holidays and extended hours during events. It requires flexibility and the ability to be creative, innovative, and resourceful working with limited resources.

In your resume/covering letter, please indicate your availability during this time frame. Successful candidates must also successfully complete appropriate vulnerable background checks.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: CL 18

Salary Range: $1,626.82 - $1,820.19 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].