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New Job Telecommunications Operator 2 - Rcmp Support Services In British Columbia

Telecommunications Operator 2 - RCMP Support Services
Telecommunications Operator 2 - RCMP Support Services

Telecommunications Operator 2 - RCMP Support Services

Company : City of Surrey
Salary : $36.43–$40.91 an hour
Location : British Columbia

Full Description

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.
Employment Status

Union - CUPE Local 402 - Regular Full-Time
Scope

The Surrey RCMP is looking to fill a number of Telecommunications Operator 2 positions. We are looking for experienced Telecommunications Operators who are compassionate professionals dedicated to providing a great emergency communication experience to individuals in need. If you are looking for a long-term and meaningful career – this may be the opportunity for you!

In this role, you will be working with a highly qualified team in a fast-paced environment that operates 24 hours a day, 365 days a year. As part of the team, you will be working a variety of shifts that include holidays, weekends, weekdays, weeknights, day shifts, and over night shifts.
Responsibilities

As a 911 Telecommunications Operator, you will be the first point of contact to the public, responding to various types of calls that include emergency and non-emergency 911 calls, complaints, and general public inquiries. You will react quickly, logically, efficiently and calmly to all emergency situations with professionalism and tact.
As part of this role, you will: Use a considerable amount of independent judgement and diplomacy while making decisions in a prompt and accurate manner. Use your exceptional listening skills to extract significant and pertinent information from callers. Evaluate and prioritize calls while creating reports and providing time-sensitive information to police.
Qualifications

Qualified applicants will have: Completion of Grade 12, supplemented by a minimum of 12 months related training and experience in the use and operation of police telecommunications dispatch and complaint taking equipment and information systems and a demonstrated competence in dispatching. Have an accurate typing speed of 45 words per minute (testing will be administered). An equivalent combination of education and experience may be considered. Your geographical knowledge of Surrey will also be a huge asset.
This position requires the completion of an RCMP Reliability Security Clearance.
Successful applicants must provide proof of qualifications.

Other Information
The City of Surrey offers a competitive total compensation package including:
The salary range: $36.43 to $40.91.
Hours per week: 4-on, 4-off shift pattern; 37.5 hours.
Contributions to the Municipal Pension Plan.
Extended health coverage click here for more information on our benefits.
Current, active RCMP Security clearance is an asset.
Our Values

Integrity - Service - Teamwork - Innovation - Community