New Job Information Coordinator In Alberta

Information Coordinator
Information Coordinator

Information Coordinator

Company : Government of Alberta
Salary : $4,035–$4,961 a month
Location : Alberta

Full Description

Job Information

Job Requisition ID: 32307

Ministry: Justice & Solicitor General

Location: Multiple (Edmonton & Calgary)

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Ongoing

Scope: Open Competition

Closing Date: September 20, 2022

Classification: Subsidiary 01B 3625 Administrative Support 6

About Us

The Ministry of Alberta Justice and Solicitor General helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. Follow the link to see what else we have to offer:

Court and Justice Services (CJS) is transforming how Albertans experience, access and interact with the courts and associated Resolution Services (RS) programs through a “call,

The Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.


Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!

Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice and will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

Your key responsibilities include:

  • Providing information and documentation regarding family, civil and criminal law matters to clients in person, by telephone or in writing
  • Assisting in Court and preparing court generated orders as directed by the Judiciary.
  • Providing direction to appropriate courtrooms, non-government agencies, or court departments
  • Determining appropriate referrals for clients accessing the legal system
  • Commissioning court documents for clients
  • Liaising with clients, court administration and agencies
  • Collecting and compiling statistical data and reports

In this role you will work directly with a large and diverse client base and at times situations can become highly emotional. You are adept at de-escalating stressful situations and are able to remain calm and composed at all times. You use your well-developed active listening skills to understand the client’s needs in order to provide appropriate solutions. You are highly organized and have the ability to multi-task in a number of settings. You have a strong attention to detail and work well under tight timelines which will help you be successful when preparing court generated orders and supporting the Judiciary. You have a passion for providing excellent customer service and have the ability to work independently as well as part of a team.


A high school diploma and four years of related experience are required.

Preference will be given to those with the following:

  • Related post-secondary education in the legal field
  • Experience working in the courts and/or other legal environments
  • Knowledge of the Alberta rules of court
  • Knowledge of civil, family and landlord court processes and procedures
  • Experience preparing court generated orders
  • Conflict resolution experience
  • Experience working with vulnerable populations
  • Experience working with the following programs: Microsoft Word and Excel, CASES, JOIN, FTR Digital Recording Software, SharePoint, CRM and 1GX.

The ability to communicate in French fluently (orally and in writing) is an asset.

Equivalencies will be considered on the basis of one year of directly related experience for one year of education or one year of education for one year of experience.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You are able to anticipate, assess, and readily adapt to changing priorities while remaining calm and composed even in difficult or stressful situations. You remain optimistic and persevere in order to find solutions. You proactively seek advice and support when priorities change to appropriately assess, prioritize and meet changing demands.

You proactively build networks, connecting and building trust in relationships with a large and diverse stakeholder group.

You lead and contribute to the conditions and environments that allow people to work positively, collaboratively and productively to achieve excellence in investigations and just outcomes.

You ask questions to get a deeper understanding of the needs to clients. You are able to assess challenging situations and provide appropriate options and solutions.


$2,017.62 to $2,480.72 bi-weekly: ($52,660 to $64,747/year)


Hours of Work:
7.25 hours / 36.25 hours a week.

Term of Employment:

We are hiring for 4 positions

  • 2 permanent positions in Edmonton
  • 1 permanent position in Calgary
- 1- 18 months temporary salary position in Calgary


Edmonton – John E. Brownlee Building (10365 – 97 Street)
Calgary – Calgary Courts Centre (601, 5th Street SW)

Additional Information:
This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.

Successful candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Here are some of the benefits the GoA has to offer prospective employees:

  • Comprehensive benefits plan:
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

    It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

    Closing Statement

    The Court of Appeal of Alberta, the Court of Queen’s Bench of Alberta, and the Provincial Court of Alberta (the Courts) each have a proof of COVID-19 Vaccination Policy. The Courts’ COVID Vaccination Policy requires all staff to be fully vaccinated to access courtrooms and court workplaces in the Alberta courthouses effective November 1, 2021.

    This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

    We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

    If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Kristen Dobri at [email protected]

    If this competition is closed as per the closing date noted above, please continue to check