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New Job Cpic Information Operator Ii - Shift Supervisor In Alberta

CPIC Information Operator II - Shift Supervisor
CPIC Information Operator II - Shift Supervisor

CPIC Information Operator II - Shift Supervisor

Company : City of Edmonton
Salary : $25.44–$31.90 an hour
Location : Alberta

Full Description

CPIC Information Operator II - Shift Supervisor
Job Number : 44719

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Warrant Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.

Reporting to the CPIC Unit Supervisor, the shift supervisor must be able to work within a high-pressured environment to ensure the delivery of operational information and support to police personnel and authorized outside agencies. The CPIC Unit requires one (1) individual with excellent communication skills to assume the following responsibilities:

  • Provide supervision to a team of CPIC Operators.
  • Monitor workload, equipment and systems for effectiveness and efficiency.
  • Prepare employee performance and development plans.
  • Provide ongoing support, training, coaching and mentoring to employees.
  • Ensure employee compliance with EPS and CPIC policies.
  • Enter, audit and review and conduct maintenance of agency CPIC records and CPIC Purge reports to ensure accuracy and quality assurance standards are maintained.
  • Manage warrant files for and coordinate the return of arrested individuals from out of province as required.
  • Participate in the hiring of and oversee training and development of new CPIC Operators.
  • Assist police personnel and related agencies with CPIC information.
  • Provide relief supervision acting as Unit Supervisor and other related duties as required.
Qualifications :
  • Completion of the twelfth (12th) school grade.
  • A minimum of five (5) years progressively responsible experience within a police environment, including at least two (2) years recent experience as a CPIC Information Operator I, previous supervisory experience would be an asset.
  • Extensive experience using EPROS, JOIN, CPIC and CPIC Web. Completion of the CPIC Maintenance Course would be an asset.
  • Requires advanced knowledge of the CPIC system, policies and procedures.
  • Excellent interpersonal, communication (oral and written), and teamwork skills.
  • Proven leadership ability, able to make sound decisions, use good judgment, and identify priorities in a high-pressured environment. Leadership, management and conflict resolution courses would be an asset.
  • Able to accurately and efficiently input, query, interpret, edit and relay information.
  • Strong reading and comprehension skills.
  • Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
  • Applicants may be tested.
  • As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

COVID-19 Notice: New employees must be fully vaccinated against COVID-19 and be able to provide proof of vaccination. New employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption.

Hours of Work:
40 hours per week. Rotating 12-hour shifts to provide 24 hour coverage, 7 days per week.

Salary Range:
21B, Salary Grade: 013, $25.44 - $31.90 (Hourly), $2,035.80 - $2,552.70 (Bi-Weekly), $53,135.42 - $66,625.99 (Annually). The above salary includes a twelve-percent premium reflecting a 40-hour work week. In the event that the hours are reduced, this premium will be discontinued.


  • Civic Service Union 52 members are asked to send a copy of their application to the union office.
  • The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
  • We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
  • Please include a current resume and covering letter with your online application.
  • Please note that the option to work remotely is not available at this time.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at

HR Consultant: SL

Classification Title : CPIC Information Operator II
Posting Date : Sep 9, 2022
Closing Date : Sep 23, 2022 11:59:00 (MDT)
Number of Openings (up to) : 1 - Permanent Full-time
Union : CSU 52
Department : Edmonton Police Service
Work Location(s) :
Southwest Division, 1351 Windermere Way SW