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New Job Clerk Iii In British Columbia

Clerk III
Clerk III

Clerk III

Company : Vancover Police Department
Salary : $29.13 an hour
Location : British Columbia

Full Description

Clerk III

Requisition ID: 36435

Company
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
Provides clerical and customer service support to Real Estate and Facilities Management. Receives, reviews, evaluates, prioritizes and routes emergency and routine work/service requests to various business units, trades resources, and contractors in Real Estate and Facilities Management (REFM) and Parks Operations. Receives telephone calls and emails from City staff, 311, and tenants regarding maintenance and service requirements at City facilities and in Parks.

Specific Duties & Responsibilities
  • Receives emergency service calls with varying level of complexity from a wide variety of stakeholders.
  • Reviews and ascertains the information provided, prompt clients for additional relevant information, then evaluates and prioritizes the REFM response.
  • Following an established protocol, provides triage prioritization based on safety, health, impact on operations, and protection of City assets; dispatches resources to address emergency or critical service needs.
  • Assigns cost accounting requirements specific to each request and codes appropriately inputs data into the Work Flow Management process, creating notifications or work orders.
  • Directs routine service requests to various REFM or Parks Operations business units as notifications or work orders.
  • Redirects service request that are not an REFM or Parks Operations responsibilities to the appropriate City department.
  • Logs non-routine, non-maintenance or production service requests and forwards them to the Manager for review and direction
  • Assesses and provides recommendations regarding “make vs. buy” service methods based on departmental practices
  • Determines the appropriate service agency
  • Arranges for access to City facilities by external agencies
  • Updates the status of work requests in the system
  • Receives and responds to requests/inquiries regarding the status of work requests
  • Follows up with REFM and Parks Operations regarding outstanding service notifications or work requests
  • Provides feedback on the work control process and makes recommendations on changes as need be
  • Controls access to the Evans Yard office and provides general reception for visitors
  • Receives and closes out work orders including:
    • Verification of data
    • Matching material and contract service reports with work orders
    • Inputting material, labour and contract costs
    • Updating work order status
    • Advising the Asset Planner of maintenance trends and long term maintenance or replacement requirements
    • Entering field notes from maintenance or service staff
    • Coordinating any follow-up action or inspection
    • Advising the Manager or any irregularities regarding type of work, cost, schedule or methodolog
  • Provides metrics and reports to senior management in support of the Departmental Service Plan including:
    • Number of service requests
    • Number of notifications forwarded to REFM or Parks Board business units
    • Number of notifications actioned or completed
    • Number of service requests rejected
    • Number of maintenance work orders issued
  • Completion rate of maintenance work orders
  • Completes time entry, reviews and validates time entry reports, ensuring that they meet time entry standards, especially as they apply to REFM trade shops.
  • Create shopping carts and complete shopping requests on behalf of the managers (SOBOs)
  • Reconciles P-card statements against PM Work Orders in SAP, especially from REFM trade shop staff
  • Other duties/responsibilities as assigned.
Qualifications
Education and Experience:
  • Completion of the 12th school grade.
  • Sound related experience in building maintenance or building operations
  • Experience in operating call reception, work control centre or maintenance management software application systems
Knowledge, Skills and Abilities:
  • Knowledge and experience using computerized maintenance management or call centre software applications such as SAP PM strongly preferred
  • Completed time entry courses through CityLearn and eligibility to get access to the SAP time entry system strongly preferred
  • Ability to make decisions regarding priority of emergency response in a timely and effective manner
  • Working knowledge of industry standard demand maintenance practices
  • Working knowledge of building systems including HVAC, electrical and mechanical components, and associated trades emergency response procedures
  • Effective problem solving skills and critical thinking
  • Customer Service skills: Able to quickly develop rapport with clients and to foster effective relationships with customers
  • Working knowledge of Microsoft Office applications, Power Point, and Visio.
  • Very effective verbal and written English communication and math skills
  • Excellent organizational and multitasking skills
  • Ability to work with a moderate level of independence and to work alone with limited direct supervision
  • Work effectively independently and collaboratively in a team environment.
Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.

Business Unit/Department: Real Estate & Facilities Mgmt (1100)

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: October, 2022

Salary Information: Pay Grade GR-017: $29.13 to $34.23 per hour

Application Close: September 25, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.

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Education : Secondary (high) school graduation certificate
Experience : Experience an asset