New Job Work From Home – Customer Service Representative , Emergency Calls - Bilingual In New Brunswick

Overview:

Looking for a career with where you can showcase your helpful nature while earning $19.75/hour? We are looking for passionate and committed individuals for our Customer Service and Emergency Support Specialists in Moncton.

Through your ability to handle urgent situations with calm, tact and good judgment, you will play an essential role in taking various types of calls, ranging from telecommunication customer service calls to calls of an urgent nature to various public safety professionals. This is the ideal position for anyone looking for a challenging career and a highly competitive salary including a generous $3/hour bilingual premium.

What we offer:

• A competitive salary of $22.75/hour (includes a Maritimes bilingual premium newly increased at $3/hour) from the moment you're hired;
• Available to work full time according to the following schedule:
  • Monday to Sunday from 7:30am to 11pm;
    As a 24/7 business line, you may be required to work night shifts (11pm to 7:30am) depending on business needs.
• Hourly premium available for weekend work;
• Hourly premium available for overnight shifts ($1.50/hour);
• Fully paid training and all the support you need to succeed;
• Complete benefits plan after six months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.

Responsibilities:

In this role, you will:

• 
  Answer emergency-type calls and transfer them to the appropriate downstream agency or dispatching emergency responders (in 2022)*;
• In the event of reduced volume, take a variety of telecommunications calls;
• Make sure that the provided information is maintained private and strictly confidential at all times;
• At all times, demonstrate tact and calmness to assist with the request.

• 
  Until the beginning of the emergency-type calls in 2022, you will be in charge of providing support to various network users covered by the main residential telecommunications provider in Canada. You will be responsible for providing customer service related to telecommunications products and services.

Qualifications:

• Be perfectly bilingual (English and French);
• Be able to work on-site at our Moncton centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview);
• Excellent oral and written communication skills;
• Active listening skills and ability to manage your stress levels to make the right decisions under pressure;
• High school diploma or the equivalent, completed;
• Advanced computer skills and ability to use various computer equipment and telephone systems;
• Ability to type precisely.

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

Start date - August 29th