New Job Paratransit Clerk In Saskatchewan

Position Summary

This position has limited guaranteed hours with the typical minimum being 15-25 hours per week. This position cannot accommodate someone currently working in a full-time position because individuals are required to be on call and work Monday-Friday between the hours of 5:30a.m.-11:05p.m., Saturdays 6:45a.m.-12 Midnight and Sundays/Statutory Holidays 7:45a.m.-7:00p.m. The position can accommodate another part-time job or commitments such as university classes.

This position receives, processes and dispatches requests for paratransit services through the operation of a computerized scheduling system. This position reports to the Paratransit Coordinator.

Typical duties include:

• Receive and process same day, advance, group and subscription booking requests and cancellations from passengers.
• Update passenger registration information.
• Communicate cancellations, additions, transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.
• Schedule daily operator assignments and ensure schedules are received by assigned operators.
• Provide registration and policy/procedure information to passengers.
• Provide emergency coordination in case of an accident or other road incident.
• Tabulate data respecting performance indicators.
• Assist in the training and orientation of new staff.
• Provide verification of fares.
• Schedule passengers for on demand trips.
• Perform related duties as required.

Candidates will be screened on the following criteria:

Typically the knowledge, skills and abilities required for this position are obtained through completion of Grade Twelve (12), and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs, along with experience in radio operations, telephone service, customer service and working with persons with disabilities. Experience in transportation is desirable. Candidates should possess:

• Thorough knowledge of the City of Regina geography.
• Thorough knowledge of scheduling and dispatch procedures.
• Knowledge of the transportation needs of persons with disabilities.
• Ability to participate effectively as a part of a team.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to communicate effectively by providing clear, concise and accurate information to the to the general public and other City personnel.
• Ability to operate computers including word processing and menu-driven computerized software programs.
• Ability to maintain close attention to detail under high volume work situations.
• Ability to tabulate and maintain records.
• Ability to multi-task.
• Ability to be called in on short notice to work shifts

✓ Note: Testing may be done to evaluate knowledge, skills and abilities.

✓ Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

✓ Note: Successful candidates will be required to provide proof of acquired education.

Job Type: Casual

Salary: $27.02-$28.75 per hour

Additional pay:

• Overtime pay

Flexible language requirement:

• French not required

Schedule:

• On call