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New Job Manager, Outbound Transportation In Ontario

Manager, Outbound Transportation
Manager, Outbound Transportation

Manager, Outbound Transportation

Company : Sephora
Salary : Details not provided
Location : Ontario

Full Description

Job ID: 208910
Location Name: ON-FSC Toronto Off (0581)
Address: 5560 Explorer Drive, 2nd Floor, Toronto, ON L4W 5M3, Canada (CA)
Job Type: Full Time
Hourly/Salaried: Salaried
Position Type: Regular
Job Function: Logistics/Operations
Is This Position Eligible for Remote?: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.


Responsible for leading the day-to-day transportation operations and the team responsible for outbound, and reverse logistics. Owner of relationships with carriers and driving carrier network strategy. Primary contact for FSC and Canada Distribution Centre for transportation, projects, and strategies. P&L responsibility transportation line. Key owner to address transportation partner service failures.


  • Lead the day to day domestic outbound & reverse logistics transportation department, which includes working a non-traditional work schedule to support the DCs during open shifts (on two time zones) and supporting peak volume periods; evening shifts and weekends
  • Develop and implement overall operations of the transportation network, monitoring the network and industry trends to flag any potential risks and opportunities
  • Partner and liase with internal and external business partners to forecast and meet capacity needs, identify risks and opportunties and track plans for improvements
  • Responsible for transportation costs, service level agreements and performance metrics to identify and resolve problems to achieve efficiencies
  • Responsible for transportation lines on the Logistics P&L as it pertains to outbound and reverse logistics, and driving cost saving initiatives through effective measurement and monitoring of results and costs
  • Responsible to ensure the transportation team is monitoring the right metrics and being used to report on drivers behind the numbers in finance close meetings
  • Oversee the acquisition and oversight of transportation providers, competitive RFQs and New Store carrier sourcing
  • Conduct regular check ins and business reviews with carriers to ensure carriers are meeting their contractual SLAs and action plans are in place as needed.
  • Accountable for driving excellent client service for our stores, and addressing any failures in a timely and methodical manner
  • Identify opportunities for continuous improvement initiatives to drive results and increase capacity and profitability
  • Drive the development, implementation, and documentation of essential processes within your team


  • Strong organizational and time management skills
  • Strong leadership skills
  • Strong verbal and written communication skills
  • Proficiency with MS Office, advanced Excel skills preferred
  • Knowledge of WMS and TMS preferred
  • Strong problem solving and analytical skills, strong numbers aptitude
  • Keen attention to detail
  • Ability to travel to DCs in Ontario and BC monthly, or as needed.
  • Ability to work in fast-paced, often-changing environment, flexible, team player
  • Proficiency with various domestic and international carrier rates and booking processes


  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Holidays, time off, summer hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

This position requires that the employee be fully vaccinated against COVID-19 prior to commencing employment and that they agree to obtain any future required boosters or vaccinations as recommended by the government of Canada or the health authorities of the province in which you would be working and in accordance with Sephora Vaccination Policy. If you are not able to obtain a COVID-19 vaccine for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Sephora.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.