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New Job Intensive Case Manager In Nova Scotia

Intensive Case Manager
Intensive Case Manager

Intensive Case Manager

Salary : $55,000 a year
Location : Nova Scotia

Full Description

The Mi’kmaw Native Friendship Centre is currently looking for One (1) Intensive Case Manager. MNFC Intensive Case Manager (ICM) will be responsible for supporting clients who are referred to the MNFC Housing program. These clients are considered to have the highest acuity and complex needs with a history of chronic homelessness. The Intensive Case Manager (ICM) will be responsible for helping high acuity clients to attain and maintain safe and secure housing. The clients supported by the ICM will likely experience complex barriers when trying to access housing and other services including physical health, mental health, substance use with varying levels of ability and life skills. The ICM must support clients with a client-centred, anti-oppressive, and decolonized trauma informed lens with an emphasis on harm reduction practice. The MNFC ICM will offer culturally safe referrals to resources and supports for Indigenous clients. This can include referrals to elders, organizing support circles, providing traditional healing supplies, and offering cultural knowledge to clients. This is a designated position for Indigenous applicants. This job description will change as the workplace changes.

Key Accountabilities

· Participate in agency responsibilities including but not limited to; morning meetings, representing the agency at community meetings, attend bi-weekly case conference meetings, safety and monitoring. Responsibilities include intake, partnership meetings, case conference, training and committees.

· Ensure the program delivery is congruent with the Mi’kmaw Native Friendship Centres mission, vision and philosophy

· Develop with the individual a recovery plan that is strength based and grounded in the principles of Housing First, Harm Reduction and monitor individual progress towards their goals

· Provide daily or weekly support to individuals in their home and community to ensure housing stability

· Locate housing for individuals exiting homelessness, as much as possible meeting their individual requirements

· Support clients to navigate appropriate systems related to obtaining and maintaining housing

· Keep up to date accurate case files, client interactions, records of progress on each client, input and maintain the HIFIS /MNFC’s database. Documentation must be in accordance with the agency standards and adhere to funder requirements

· Submit new client to and update the By-Name-List

· Assist client with viewing potential housing and completing applications when required

· Attend all lease signings with clients

· Ensure clients are fully informed of all programs of the MNFC and appropriate referral process

· Transport clients to medical appointments and housing related meetings

· Maintain a clear understanding of the ICM eligibility criteria and referral process

· Advocate for client’s rights at an individual and broader systemic level

· Assist clients with obtaining items they need with first moving into housing (to include managing purchases and reimbursements as per our finance policy requirements)

· Provide intake, assessment and referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach mediation for clients

· Work in partnership with both private and non-profit sector of the housing market to ensure appropriate placement for clients

· Connect clients to community resources, supports and meaningful activities as required

· Participate in agency responsibilities including but not limited to; morning meetings, community meetings (bi-weekly case conference meetings), safety, monitoring. Attend weekly meetings with the MOSH-ICM team. Partnership responsibilities include intake, partnership meetings, case conference, training and committees.

· Liaise and develop relationships with landlords and property managers within HRM

· Monitor and support participants housing stability and be available for crisis.

· Maintain confidentiality, privacy and clear boundaries

· Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative

· Commit to the development of the MNFC and participate in internal committees, projects and activities

· Assist in program and service development to ensure that quality, effective and client-centred programs and services are delivered

· Work collaboratively with all team members and partnering agencies to achieve excellent service and outcomes

· Adhere to all policies governing the Mi’kmaw Native Friendship Centre

· May perform other related duties as assigned.

Qualifications & Experience:

· Diploma / certification in community social services; or education in mental health, addictions, concurrent disorders/ co-occurring disorders and social work.

· Two years of recent, related work experience with an emphasis on mental health, substance use disorders, homelessness and/ or social services.

· Or an equivalent combination of education, training and experience.

· Comprehensive understanding of Indigenous women’s, trans gendered issues, poverty, homelessness and their root causes

· Demonstrated understanding of Housing First and Harm reduction principles and approach

· Comprehensive knowledge of community resources, programs and services including ESIA, local/provincial housing, subsidy programs, and residential tenancy rights and regulations

· Excellent verbal and written communication and interpersonal skills

· Reliable means of transportation (must own a working vehicle)

· Provide a current driver abstract

· Provide a copy of a valid class 5 driver’s license

· Provide proof of motor vehicle insurance with 2 million in liability insurance

· Experience using Microsoft Office (word, excel, outlook, access, power point)

· Core Competency Training: Mental Health First Aid, ASIST and NVCI

· Required Vulnerable Sector Check & Child Abuse Registrar must be provided prior to start of position

· Indigenous Ancestry considered an asset, must self-identify

Job Type: Full-time

Pay: $55,000.00 per year


  • Monday to Friday

Application question(s):

  • Indigenous ancestry is considered an asset. Do you self-identify as Indigenous?


  • Class 5 drivers license (preferred)

Application deadline: 2022-08-01
Expected start date: 2022-08-10