New Job Technical Specialist (Computer Services Officer 3) In Nova Scotia

Who We Are

The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

Your Role & Its Impact

As the Technical Specialist (Windows) reporting to the Manager, Server Operations you will be responsible for:

• Providing guidance and specialized support services in the Microsoft Windows Server environment.
• You will ensure the availability, deployment, and maintenance of Microsoft Windows server assets.
• Work independently or as a team member.
• Play a key role in both project delivery and operational support to ensure a high level of service delivery.
• You will be responsible for bringing high-quality technological capability into government to drive the transformation that enables next generation digital public services, and high-quality working environments for public servants.
  

How you can make an impact

• Provides Tier 3 level technical support of the Windows Server environment. This includes ensuring the stability, reliability, and resilience of the entire Windows server landscape.
• This role will actively participate and potentially lead diagnosing complex situations and implementing corrective action to ensure timely resolution of IT issues,
• Work with stakeholders to manage the life cycle of servers including the provision, maintenance, support, and decommission of Windows Servers.
• Develop and implement IT processes and procedures for their area of expertise, keeping in line with the objectives of NSDS to ensure consistency and reliability of the services provided.
• When assigned, act as the lead on small or medium-sized operational or project initiatives within the work unit.
• Support operational services and monthly maintenance, including downtime and participation in the rotation of 24/7 on-call coverage.
• Build a strong team of engaged, internet-era technology, servant leaders. Empower them to use internet-era ways of working, keep a strong focus on delivery priorities, be accountable for delivery, and act swiftly to respond to changing requirements.
• Work collaboratively across the organization to exchange best practice, develop cross-government strategic direction and deliver excellent user-centered services for the whole of government.
• Be responsible for the financial position of the service, department, and wider government context, promoting and visibly demonstrating a culture of value for money.

What You Bring to The Table

In this role, you will have a Bachelor's degree in Computer Science plus a minimum of three (3) years' experience or graduation from a recognized Information Technology program plus three (3) years and six (6) months of experience (or the equivalent combination of training and experience).

Your ability to:

• coach, inspire and educate colleagues about the opportunities and pitfalls of digital transformation
• build collaborative high performing teams that can apply and scale internet-era ways of working.
• develop team capability and upskilling them to deliver human centered, secure, digital public services.
• exhibit political acumen in managing and communicating with multiple stakeholders and partners.

Your experience in:

• Supporting Windows Server environments
• Leading small projects and/or teams.
• Windows Server 2012/2016/2019 is essential. Experience in an on-premises and cloud-based virtualized environment (e.g. VMWare and Azure) and supporting large, mission-critical (7x24) environments are definite assets to the position.
• Project management methodology, ITIL processes, and IT and security policies and procedures are also assets.
• Excellent communication (both verbal and written) and interpersonal skills are required, and a demonstrated ability to interact effectively with clients, staff, peers, and management. You are adaptable to changing business priorities.
• Internet-era practices, and ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes
• User centered and product management approaches to ensuring the secure delivery of services
• Innovative approaches to sourcing services

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Additional Information

While this position is based in Halifax, travel throughout the province will be required periodically.

What We Offer

• An opportunity to fundamentally reshape the way programs and services are delivered for an ambitious, complex organisation that serves nearly a million people and positively impact the lives of Nova Scotians.
• A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province.
• Be a recognized internet-era technology leader via talks, events, blogging,
• The freedom and significant opportunity to shape a team and supplier ecosystem
• A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in.
• Forward-thinking policies and strategies.
• Countless Career Paths and resources to develop yourself.
• Department specific flexible working schedules, to support your life at and outside work.