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New Job Operations Supervisor In Nova Scotia

Operations Supervisor
Operations Supervisor

Operations Supervisor

Company : Halifax Regional Municipality
Salary : $65,500–$90,000 a year
Location : Nova Scotia

Full Description

Job Posting

Halifax Regional Municipality is inviting applications for the permanent position of Operations Supervisor in the Development Approvals of Planning and Development. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities and Aboriginal persons in the workplace. HRM encourages applicants to
self-identify.

Reporting to the Director of Development Approvals, the Operations Supervisor oversees the responsibilities of the Processing Coordinators, the operating performance, quality assurance and expected service delivery outcomes and priorities.

Responsible for supporting the design and implementation of new or modified business processes, maintaining efficiencies, while improving the delivery of customer service. They are accountable for staff training and adoption of new solutions that manages applications intake, circulation and coordination of all activities as related to relevant program areas. They will provide leadership and supervision to the processing coordinators.

DUTIES AND RESPONSIBILITIES:
  • Identifies root causes for performance gaps, making recommendations for process improvements
  • Conducts research focusing on developments and best practices
  • Helps integrate HRM’s business plan outcome performance measurement initiatives
  • Provides advice to the Business Services Manager on policy issues affecting the BU
  • Fosters and maintains positive relationships with internal and external clients
  • Makes recommendations to Business Services Manager regarding changes on business process improvement and/or technology usage, job functions, elimination and /or creation of positions, realignment of work processes and reassignment of work, budgetary savings etc.
  • Obtains formal stakeholder approval on business process documents and business change impacts
  • Coordinates cross-functional business process re-design teams and continuous improvement efforts;
  • Documents business process changes and produces process maps, develops manuals and training materials
  • Works with Business Services Transformation Specialists to maintain functionality and efficiency of the Information Technology systems used by P&D
  • Manages training and coaching programs for Processing Coordinator staff
  • Tracks and reports of incidents and service requests
  • Works with Manager, Business Services to prioritize proposed system enhancement needs to align with the continuous process improvement workplan
  • Manages day-to-day operations ensuring administrative processes that support legislative requirements and internal policies and procedures are carried out with consistency and in a timely manner;
  • Monitors the Records Management systems and protocols to ensure alignment with HRM’s Records Management policies and procedures
  • Provides training and direction to Processing Coordinators in administering regulations and providing information and guidance to the public and other staff groups
  • Fosters teamwork sharing of knowledge, resources and communication through regular staff meetings
  • Provides feedback to team members regarding their performance
  • Assists implementing process improvements resulting from data analysis into operational procedures;
  • Leads through integrity, credibility and by example;
  • Challenges the status quo and champion new initiatives;
  • Sets goals through consulting others with a vested interest and contributes to a supportive environment to achieve deliverables
  • Supervises full time staff within division, including recruitment and retention, staff training and development, attendance tracking, and performance appraisals;
  • Monitors attendance and manages sick leave policy
  • Reviews and authorizes requests for leave in accordance with NSUPE Collective Agreement and organizational procedures
  • Makes effective recommendations with respect to discipline and discharge;
  • Participates in the selection and recruitment process for staff;
  • Effectively administers NSUPE collective agreements
  • Provides and recommends orientation, training and professional development
  • Provides leadership in the development and maintenance of a positive working environment and acceptable staff morale
  • Manages, motivates, empowers, and coaches staff to improve quality service;
  • Develops a maximum performance team through positive team building;
  • Recognizes and rewards the contributions of staff
  • Mediates conflicts between staff and clients while maintaining a positive and constructive working relationship
  • Develops staff through delegation, coaching, mentoring and training
QUALIFICATIONS

Education and Experience:
  • Undergraduate degree in Business Administration, Public Administration, or a related degree.
  • Progressive supervisory experience
  • Minimum five (5) years related work experience in the areas of performance management, workflow management, organizational development, business analysis and service improvements
  • Knowledge of municipal development regulation and planning processes considered an asset
  • An equivalent combination of education and experience may also be considered
Technical/Job Specific Knowledge and Abilities:
  • Sound knowledge and skills in business process mapping, process analysis and continuous improvement; quantitative and qualitative measurement;
  • Working knowledge of formal process improvement models or frameworks such as Lean, Six Sigma, Capability Maturity Model Integration (CMMI), etc.
  • Excellent knowledge of standard office software and technology including Microsoft Office Suite, internet / intranet software, diagramming tools such as MS Visio and other similar systems and technology related to the BU (Hansen, etc.), HTML knowledge would be considered an asset;
Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion. Interviews, testing, and in-person recruitment activities are being conducted in adherence with current COVID-19 Public Health protocols.

COMPETENCIES: Analytical Thinking, Communication, Customer Service, Innovation, Initiative, Managing Change, Organization and Planning, Teamwork and Cooperation, Valuing Diversity

WORK STATUS: Permanent, full-time

HOURS OF WORK: 8:30 to 4:30 Monday to Friday (35 hours per week) (extra hours are required depending on operational needs)

SALARY: Non-union Level NU06 $65,500 to $90,000 annually (salary to be commensurate with experience)

WORK LOCATION: 5251 Duke St, Duke Tower 3rd Floor, Halifax, NS

CLOSING DATE: Applications will be received up to midnight (11:59pm) on June 21, 2022.

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

(Position # 72282014)