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New Job Member Services Clerk B-Cupe In Manitoba

Member Services Clerk B-CUPE
Member Services Clerk B-CUPE

Member Services Clerk B-CUPE

Company : City of Winnipeg
Salary : Details not provided
Location : Manitoba

Full Description

The Winnipeg Civic Employees’ Benefits Program (WCEBP) provides pension and long term disability benefits to employees of the City of Winnipeg and eight other participating employers. Its Member Services section delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of the WCEBP work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality.

Under the management of the Director of Member Services and the day-to-day supervision of the Pension & Benefits Officer, the Member Services Clerk provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing incoming forms and documents, performing basic pension and group life insurance calculations, and preparing member communications. Interacting with Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role. The Member Services Clerk is responsible for providing relief coverage for the Receptionist and performs other duties appropriate to the position classification, as assigned, to assist in the efficient operation of Member Services and the WCEBP.

As the Member Services Clerk (Clerk B) you will:

  • Provide clerical and basic calculation support related to retirement, relationship breakdowns, changes to employment status, and deaths, including:
    • Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable
    • Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits
    • Perform basic calculations using provided systems, tools, and procedures
    • Analyze calculation results for reasonableness and accuracy
    • Prepare basic coding instructions and vouchers required to process payments
  • Prepare letters and statements using supplied templates
  • Deal with basic pension and benefits inquiries in person, over the phone, via e-mail and in writing
  • Review incoming correspondence and determine if action is required and by whom
  • Provide administrative support to Member Services
  • Provide relief coverage to the Receptionist as required
  • Ensure data integrity and privacy of Member records
  • Participate in professional development training as required by WCEBP and perform other related duties compatible with the classification

Your education and qualifications include:

  • High School Diploma, including university entrance mathematics or equivalent training and experience (must successfully complete WCEBP mathematics test);
  • Post secondary education (diploma or certificate) in business administration, payroll or accounting considered an asset;
  • Demonstrated abilities in Microsoft, with advanced Excel preferred;
  • Strong mathematical aptitude;
  • Excellent organizational skills with the ability to work under pressure with high volumes, manage competing priorities, follow through, and meet deadlines;
  • Knowledge and experience with general office practices, procedures and equipment;
  • Ability to communicate effectively and courteously in a variety of formats (e-mail, telephone, letter, and in person) and the ability to compose professional business letters;
  • Ability to work independently, follow instructions and exercise good judgment with minimal supervision;
  • Ability to establish and maintain effective working relationships with fellow employees and to deal effectively and courteously with plan members;
  • Ability to attain a working knowledge of the associated Pension Plans, Life Insurance Plan, and how to apply The Pension benefits Act (Manitoba) through on-the-job training.

Conditions of employment:

  • The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
  • A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Search information, please visit:
  • Prior to commencement of employment, the successful applicant wil be required to provide proof of COVID-19 vaccination by providing a Government of Manitoba issued QR code and photo identification.
  • Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.


  • Citizen & Customer Focus
  • Respecting Diversity
  • Ethics and Values
  • Integrity and Trust
  • Results Oriented