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New Job Licensing Officer (Inspector (General) 1(A)-(B)) In Nova Scotia

Licensing Officer (Inspector (General) 1(A)-(B))
Licensing Officer (Inspector (General) 1(A)-(B))

Licensing Officer (Inspector (General) 1(A)-(B))

Company : Province of Nova Scotia
Salary : $3,255–$4,106 a month
Location : Nova Scotia

Full Description

Department: Service Nova Scotia and Internal Services


Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 6/30/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia we touch every citizen, business and municipality in Nova Scotia. Service Nova Scotia’s mission is to design and deliver programs and services to meet the
needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern
programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

The Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia is the regulatory body charged with administering Part II of the Gaming Control Act, parts of the Liquor Control Act, and the
Theatres and Amusements Act. The AGFT issues approximately 13,000 licenses annually and provides in counter service to approximately 3100 annually. Service standards dictate that licenses and registrations be processed within of 10 business days.

About Our Opportunity

Under general supervision of the Senior Licensing Officer{s) and Manager{s) Licensing and/or Registration, the Licensing Officer (LO) determines the eligibility of various applications and is responsible for the processing of ticket lottery, non-permanent liquor, permanent liquor, bingo and amusement applications. The LO ensures compliance with the Gaming Control Act, Liquor Control Act, Theatres and Amusements Act, Smoke Free Places Act and subsequent regulations, guidelines, and policies including the Criminal Code of Canada.
  • AGFTD issues approximately 13,000 licenses annually
  • AGFTD provides in counter service to approximately 3100 annually.
  • Service standards dictate that licenses and registrations be processed within service standards of 10 business days.
The LO contributes to revenues of approximately $300k per fiscal year

Primary Accountabilities

  • Provide professional customer service functions by telephone, mail, email and in person counter service; liaise with stakeholders to ensure necessary documentation is obtained to meet the legislative and procedural requirements of a license or registration.
  • The LO is responsible to review, approve or deny licenses, permits and registrations in accordance with legislation, policies and operational procedures of the Division.
  • The LO is responsible for accurate data entry, processing and issuance of gaming, registration, permanent liquor, non-permanent liquor, Video Lottery Terminals and amusement applications for licenses and imposing applicable conditions and collection of associated fees including outstanding fees.
  • The LO liaises with licensees, obtains outstanding information, explains license conditions, and answers questions pertaining to licensing under the Gaming Control, Liquor Control, Theatre and Amusements Acts and the Criminal Code of Canada.
  • The LO is responsible for day-end reconciliation of cash and cheques, responsible to provide reports on fees and notify clients of any outstanding fees and ensure that the correct fees are collected prior to issuance of subsequent licenses.
  • May assist in formulating and recommending policies, guidelines, process documents, updates to applications and other operational documents.

Qualifications and Experience

As the successful candidate, you must have 5 years related experience; or an equivalent combination of training and experience may be acceptable.

The incumbent requires a high level of communication skills (both verbal and written), diplomacy, resourcefulness, organizational skills, and the ability to work with minimum supervision. This position also requires the ability to analyse and interpret legislation, extract, and apply licensing requirements, assist with licensing applications, and apply legislative provisions to various business operators. The incumbent must be able to obtain a level Ill clearance and maintain this security clearance. It is important that the incumbent always maintain a consistent professional and pleasant attitude. A high degree of judgement and accuracy is necessary to ensure completeness of applications and assessing accompanying documentation against regulations, polices and or procedures. The incumbent is responsible to obtain and maintain a level Ill security clearance for the duration of their employ. Experience working with AMANDA would be considered an asset.

Regularly need to read and interpret legislation and operational procedures, comprehend, and disseminate sensitive information regarding licensing and registration applications. Specifically, the LO is responsible to liaise with applicants/licensees on a regular basis regarding the application process.

High volume of work, meeting event deadlines, collection, and maintenance of sensitive information is required. LO will adhere to frequent deadlines and multi-tasking. LO may need to notify applicants their application has been denied. There may be times when the LO will be dealing with contentious and sensitive issues. There may, on occasion, be a need to present findings at an appeal hearing.


An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

Significant amount of time may be spent sitting in a comfortable position with frequent opportunities to move about. Occasionally lifts/moves light objects such as office supplies, equipment, and boxes of files.

Additional Information

This is a TERM CASUAL employment opportunity with anticipated end date of March 31. 2023. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department specific flexible working schedules

Pay Grade: TE 16 - TE 18

Salary Range: $1,627.48 - $2,052.93 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected]